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Customer Service and Team Handling specialist combining coaching, performance monitoring and complex case resolution. Brings strong relationship building, accurate reporting and calm support across telecom, logistics and healthcare accounts.

Dynamic leader with expertise in mentoring and strategic thinking, previously at DISA Global Solutions. Enhanced team performance and client satisfaction through innovative solutions and process improvements. Proven track record in project management and stakeholder alignment, driving efficiency and growth. Recognized for exceptional analytical skills and adaptability, achieving 95% on-time project delivery.
Knowledgeable Team Leader with background as Subject Matter Expert. Provided valuable insights and solutions, contributing to success of various projects. Demonstrated strong analytical skills and effective communication in team settings.

Customer service professional with 5+ years supporting front office operations in hospitality and business process management. Track record of improving customer satisfaction through staff training and operational streamlining. Skilled in customer relationship management, conflict resolution, and effective communication to increase service quality.

Results-driven customer service professional and subject matter expert with over 5 years of experience in delivering top-tier support and in-depth product knowledge. Proven track record of successfully resolving complex customer issues and providing comprehensive solutions. Adept at leading and mentoring teams to achieve service excellence, while consistently surpassing performance goals. Strong communicator known for building rapport and trust with customers, as well as collaborating seamlessly with cross-functional teams. Seeking to leverage my expertise in customer service strategy and in-depth product understanding to drive exceptional customer satisfaction and elevate the overall customer experience."

Devine Grace Duran

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Subject Matter Expert-Team Handling

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

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Bachelor of Science - Hotel and Restaurant Services

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Subject Matter Expert-Team Handling

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Bachelor of Science - Hotel and Restaurant Services

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