Deu Sañol
Poblacion ,Muntinlupa City
Summary
Dedicated and versatile professional with comprehensive experience in the BPO industry, warehouse management, and administrative support. Proven track record in customer service, logistics, and sales operations across various roles.Known for excellent multitasking abilities, a strong attention to detail, and the capacity to adapt to various roles, ensuring the smooth execution of day-to-day business activities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Sorter
Topsearch Manpower Services
04.2021 - 01.2022
- Sorted packages by size and type to ensure proper placement.
- Loaded and unloaded shipments from delivery trucks for easy access.
- Organized warehouse space to maintain clear pathways and efficient workflow.
- Collaborated with colleagues to streamline sorting processes and enhance teamwork.
Sales Encoder
Be Connected Management Services
01.2020 - 01.2021
- Inputted data into computer systems with attention to detail.
- Reviewed documents for accuracy and completeness before entry.
- Followed established procedures for data handling and storage.
- Cross-checked entries against source documents to confirm correctness.
Internal/External Messenger
Drake Business Services Asia
01.2017 - 01.2019
- Handled special delivery requests with care and attention.
- Adapted to changing schedules and priorities with flexibility.
- Delivered packages and documents promptly to various locations.
- Followed designated routes to ensure timely arrivals.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Managed daily logs accurately, tracking package status updates for internal reporting purposes.
Education
Bachelor Of Science - Information Technology
AMA Computer College
Parañaque CitySkills
- Customer service
- Conflict resolution
- Computer proficiency
- Data entry and Sales Encoding
- Administrative support
Character Reference
Randell Tan
Regional Operations Director
09213187646
Arlene Valenzuela
Ninja Van Station Head
09687445978
Cris Celedio
Graphic Designer
09260195072
Timeline
Customer Service Representative
Teleperformance
12.2022 - Current
Warehouse Sorter
Topsearch Manpower Services
04.2021 - 01.2022
Sales Encoder
Be Connected Management Services
01.2020 - 01.2021
Internal/External Messenger
Drake Business Services Asia
01.2017 - 01.2019
Bachelor Of Science - Information Technology
AMA Computer College
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