Dessa Olavides
davao del norte,sto. tomas
Summary
Results-driven Virtual Chat Agent skilled in resolving complex customer issues with clear, concise solutions. Manages high volumes of inquiries efficiently, optimising chat processes to reduce wait times and enhance satisfaction. Collaborates with team members to share best practices and drive continuous improvement, consistently exceeding service quality targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Virtual Chat Agent
Alorica
davao del norte, sto. tomas
03.2022 - 12.2026
- Managed multiple chat conversations simultaneously, ensuring high-quality customer service throughout.
- Conducted follow-up chats to confirm customer satisfaction with resolutions and services provided.
- Worked closely with team members to share best practices and improve overall service delivery.
- Handled incoming telephone calls promptly, minimising customer waiting times and enhancing satisfaction ratings.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Responded to customer inquiries via chat, offering detailed information on products and services.
Education
communication, business administration
university of ateneo de davao
Davao City01-2026
Skills
- Customer service
- Effective communication
- Time management
- Time efficiency
- Self-motivation
- Positive attitude
- Patience and empathy
- Time-management
- Active listening
- Initiative taking
Languages
English
Proficient
C2
Certification
- certified
References
- virtual chat agent can include former supervisors, team leaders, teachers, or clients who can vouch for your communication skills, reliability, and customer service experience.
Accomplishments
- Built and nurtured key client relationships to grow profit by 90%.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Achieved certification through the Chartered Management Institute (CMI).
Timeline
Virtual Chat Agent
Alorica
03.2022 - 12.2026
communication, business administration
university of ateneo de davao