Desiree Ann Marzo
Taguig, Metro Manila
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. I'm also Capable in using Microsoft Suite Application Software such as Word, PowerPoint and little about Excel.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
Taguig, Metro Manila, Philippines
08.2023 - Current
- Reviewing the product and ensuring that the information, such as the name, description, category, price, and other details, is accurate and complete.
- We filter what items can be available to buyers.
- Checking if the product images and videos are clear, professional, and relevant to the item being sold.
- Identifying if there are prohibited products such as counterfeit goods, weapons, illegal drugs, or other restricted items.
- Ensuring that the seller complies with fair trade policies and does not engage in deceptive pricing strategies.
- Ensuring that the products being sold are safe, reliable, and not misleading.
- The moderation of a seller's products is an essential process to maintain the quality, safety, and credibility of both the products and the platform where they are sold.
Customer Service Collections Representative
Concentrix
Makati City, Metro Manila, Philippines
09.2022 - 06.2023
- Communication among colleagues and encouraging collaboration and ideas.
- Utilizing effective negotiation skills for successful outcomes.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Utilized tools to track account status, prioritize collections efforts, and monitor progress toward goals at the end of call.
- Collecting payments and educating customers about their accounts to ensure smooth transactions, prevent payment issues, and enhance the overall user experience.
- Accepting and making calls to customers about their account.
Admin Aide I
Congressional District Office
Virac, Catanduanes
08.2021 - 01.2022
- Assisted team members with routine tasks, ensuring smooth operations.
- Assisted in conducting orientation/pay-out regarding Tulong Panghanapbuhay Sa Ating Displaced/Disadvantage Workers (TUPAD) programs.
- Helped colleagues with filling Incoming and outgoing documents.
Special Program for the Employment Students (SPES)
Provincial Local Government of Catanduanes
Virac, Catanduanes
07.2021 - 07.2021
- Assist in preparing TUPAD documents.
- Assisted supervisors in doing workload such as organizing and papers.
- Performed other relative work that the immediate supervisor instructed.
Special Program for the Employment Students (SPES)
Provincial Local Government of Catanduanes
Virac, Catanduanes
08.2020 - 08.2020
- Assist in preparing TUPAD documents.
- Performed other relative work that the immediate supervisor instructed.
Education
Bachelor of Information Technology -
Catanduanes State University
Virac, Catanduanes06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Focus
- Data entry
- Goal oriented
- Adaptable and flexible to different work environment and people
- Willing to learn
Timeline
Customer Service Representative
Teleperformance
08.2023 - Current
Customer Service Collections Representative
Concentrix
09.2022 - 06.2023
Admin Aide I
Congressional District Office
08.2021 - 01.2022
Special Program for the Employment Students (SPES)
Provincial Local Government of Catanduanes
07.2021 - 07.2021
Special Program for the Employment Students (SPES)
Provincial Local Government of Catanduanes
08.2020 - 08.2020
Bachelor of Information Technology -
Catanduanes State University