Music
Desiree Ann Doctolero
Marketing Major
Quezon City
Summary
I am knowledgeable and dedicated customer service professional with extensive experience in Business Process Outsourcing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
customer service representative
Concentrix
02.2022 - 09.2022
- in line with Retail account that involves order taking, refunds, exchange, and general inquiries
- international voice and chat for US and Canada
- For UK and Ireland, emails only
- in line with Global ticketing products and services.
customer service representative
Teleperformance
10.2020 - 01.2022
- Expert in Sales account
- I did hard sell and promote to customers, answered general inquiries and provided technical support if needed
- It was an international voice calls specifically for US only.
Education
Bachelor of Science - Marketing Management
Far Eastern University
08.2018 - 07.2022
Senior Highschool - Accountancy And Business Management
Centro Escolar University
06.2016 - 04.2018
Skills
Has the determination to do every task givenAbility to deal with others diplomaticallyComputer proficiencyGood communication skills (verbal or nonverbal)Highly dependable and flexible
Capable of working in a fast-paced environment
Willingness to learnGood Public speakingCertification
Top Performing Agent for 3 consecutive months
Interests
Photography
Vlogging
Astronomy
Psychology
Timeline
customer service representative
Concentrix
02.2022 - 09.2022
customer service representative
Teleperformance
10.2020 - 01.2022
Bachelor of Science - Marketing Management
Far Eastern University
08.2018 - 07.2022
Senior Highschool - Accountancy And Business Management
Centro Escolar University
06.2016 - 04.2018