DESIREE ANN ALDAY

Role: Project Manager and Action Plan Owner for a US-based bank

Responsibilities:

• Lead more than 30 projects with an average duration of 180 days functioning as the Action Plan Owner and Project Manager for escalated compliance issues that require corrective actions.
• Develop and execute the project plans ensuring that compliance mandated deadlines are met.
• Collaborate with stakeholders to define requirements, ensuring alignment with business objectives.
• Responsible for ensuring that our team of Action Plan Owners/Project Plan owners submit timesheets timely and accurately.
• Manage project work using MS Project and JIRA.

Role: Consultant/Process Lead for a Malaysia-based bank.

• Gathered requirements from client contacts, formulate and create process flow and Standard Operating Procedure (SOP) documents for a then new Digital Banking set up in the Philippines.
• Analyzed the client organization's existing process flow and provide input that contribute to the improvement of their processes documents.
• Provided PMO (Project Management Office) support to the team. This includes tracking of the progress and reviewing of SOP documents to ensure that the contents are sufficient for the organization's process.
• Conducted short knowledge transfer sessions of UI Path (RPA) for 20-25 beginners outside the project.

Role: Scrum Master/Team Lead/Business Analyst for a US-based bank

• Worked with Product Owners to make sure product backlog is in good shape and user stories are with complete details and ready to be started.
• Removed impediments that hindered the team's work progress.
• Facilitated Agile ceremonies within the scrum team.
• Managed the demand and supply of the team with 10-15 members and provided timely communication to internal and external contacts.
• Point of contact for escalations.
• Worked with external stakeholders in different projects. Projects handled at the same time can go as high as 10 but also depended on the complexity.
• Gathered requirements and documents for each task/project.
• Provided support in creating requirement documents and technical approach.
• Self-studied PowerBI and created a reusable template and generated weekly reports sent to client directors using the said tool.

Role: Technical Analyst for a US-based Bank

• Developed technical procedures based on business requirements.
• Facilitated seamless knowledge transfer among junior developers.

Role: Software Developer / Test Coordinator for a US-based bank

• Worked on the following test phases as a COBOL software developer for the client modules for several requirements: Code and Component Test (CCT). Assembly Tests, and UAT (User Acceptance Test).
• Worked as a test coordinator for a requirement in the following test phases. ATM and UAT.
• Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.

Role: PMO Assistant for a US-based bank

• Provided project support in accordance with client specifications within budget and schedule.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Coordinated meeting and training schedules and logistics, leading to smoother operations and better time management.
• Generated weekly overtime forecast and weekly time reports using MS Project.
• Created financial reports and timesheets tracking and reconciliation.