Desiree Reyes
Fraud Specialist 1
Indang,CAV
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Fraud Specialist
JP Morgan Chase & Co
BGC Taguig City , Philippines
10.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Technical Support Representative
RMS collect Phils.
Dasmarinas Cavite, Philippines
02.2019 - 10.2021
- Responded to customer requests for products, services and company information.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Provided support for networking protocols and characteristics.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Concentrix
Mall of Asia Pasay City
10.2015 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Care Associate
SPI Global
Makati City
06.2014 - 09.2015
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Resolved concerns with products or services to help with retention and drive sales.
- Created knowledge-base articles and content to share new information with team members.
- Maintained good call control to quickly uncover questions and keep call times low.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Customer Service Representative
IQOR Phils
Dasmarinas City Cavite
11.2013 - 06.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Customer Service Representative
Concentrix
Mall of Asia Pasay City
05.2010 - 04.2013
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Teleperformance
Makaty CIty
05.2012 - 10.2012
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Business Administration
National College of Science And Technology
Dasmarinas City CaviteSkills
Active Listening
Written Communication
Critical Thinking
Effective communication
Procedure review
Timeline
Fraud Specialist
JP Morgan Chase & Co
10.2021
Technical Support Representative
RMS collect Phils.
02.2019 - 10.2021
Customer Service Representative
Concentrix
10.2015 - 02.2019
Customer Care Associate
SPI Global
06.2014 - 09.2015
Customer Service Representative
IQOR Phils
11.2013 - 06.2014
Customer Service Representative
Teleperformance
05.2012 - 10.2012
Customer Service Representative
Concentrix
05.2010 - 04.2013
No Degree - Business Administration
National College of Science And Technology