DESIREE LEE
Head of Sales
Cavite
Summary
Dynamic sales leader with 13 years of experience, excelling in multi-brand management across diverse sectors including B2B, B2C, channel partner collaborations and public sector. Proven ability to navigate complex markets, build strategic alliances, and drive successful print solutions. A result-oriented professional committed to delivering excellence and innovation in every facet of the printing industry.
Overview
20
20
years of professional experience
Work History
Head of Sales
Icreative Solutions, Co.
07.2023 - Current
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
- Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
- Setting individual sales targets, sales program and KPI of the sales team.
- Deliver sales forecast, pipeline and reports related on sales activities and performance.
- Resolved customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients up to C-level, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Help to develop new clients and maintain business with existing account, identify up-sell, cross-selling opportunities and renewal of contracts.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives and project implementations.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
Senior Account Executive
Canon Marketing Philippines, Inc.
10.2018 - 07.2023
- Develop and manage strong relationship with channel partners C-level and account managers to drive sales and revenues.
- Conduct business development with existing and new partners in assigned territory.
- Implement standard pricing, sales campaigns and programs to promote services and products.
- Collaborate with marketing and technical team in conducting product and technical training to channel partners.
- Work with dealers account manager's to deeply understand project requirement to offer solutions that fits on their needs.
- Provide consultative and financial selling to end customers in private and public sector to create leads and opportunities.
- Submits timely admin reports, quotation, sales forecast, and quarterly business review.
- Conduct product demo and product presentation.
- Help to resolve sales/client issues and escalates on concern departments for solution.
- Researched and analyzed competitors and market trends.
Senior Account Manager
Delsan Office Systems Corporation
08.2015 - 10.2018
- Achieve and exceed individual and team target.
- Coached and manage my team members to promote the company's products and services to increase the sales.
- Responsible on account management and retention.
- Do consultative and solution selling, identify new opportunities for up-sell and cross-selling with new and existing accounts.
- Build strong relationship with clients IT, Procurement and C-level.
- Conduct product demo and presentation
- Deliver sales forecast, presentations and quarterly business review.
- Collaborate with marketing and technical team on implementation of projects and deliveries.
- Researched and analyzed competitors and market trends.
Product Specialist
Philcopy Corporation
09.2010 - 07.2015
- Achieve and exceed individual target.
- Conduct product demo, presentation and project implementation.
- Deliver quotation, sales forecast, and internal business review.
- Build strong relationship with clients IT, Procurement and C-level.
- Do consultative and solution selling. Identify opportunities for upsell and cross-selling.
- Continually expanded knowledge on Kyocera Laser Printers product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Responsible for account management and retention.
- Engage with SMB, Enterprise accounts and Public Sector.
- Researched and analyzed competitors and market trends.
Customer Service Representative
Advancys Incorporated
03.2009 - 09.2010
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Researched and analyzed competitors and market trends.
- Sales admin and support.
Executive Secretary to the President
Stelsen Corporation
03.2007 - 02.2009
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
Retail Cashier
Super Shopping Market, Inc. (SM Hypermarket)
10.2006 - 03.2007
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Collect payments whether in cash, credit cards, vouchers, or automatic debit.
- Perform sorting, counting, and wrapping of sold items.
Cashier
Jollibee Foods, Corporation
02.2005 - 07.2005
- Operated cash register for cash transactions with excellent accuracy levels.
- Welcomed customers and helped determine their food orders.
- Up-sell products and introduce new ones.
- Perform sorting, counting, and wrapping of order.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Train the new employed cashiers.
Cashier
Jollibee Foods, Corporation
05.2004 - 10.2004
- Operated cash register for cash transactions with excellent accuracy levels.
- Welcomed customers and helped determine their food orders.
- Up-sell products and introduce new ones..
- Perform sorting, counting, and wrapping of order.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Train the new employed cashiers
Education
Bachelor of Science - Public Administration
City College of Manila
Escolta, Manila 04.2001 -
Skills
Solution Selling
CRM Proficiency
Sales Operations
Account Management
New Business Development
Sales Coaching
Project Management
Channel Development
Timeline
Head of Sales
Icreative Solutions, Co.
07.2023 - Current
Senior Account Executive
Canon Marketing Philippines, Inc.
10.2018 - 07.2023
Senior Account Manager
Delsan Office Systems Corporation
08.2015 - 10.2018
Product Specialist
Philcopy Corporation
09.2010 - 07.2015
Customer Service Representative
Advancys Incorporated
03.2009 - 09.2010
Executive Secretary to the President
Stelsen Corporation
03.2007 - 02.2009
Retail Cashier
Super Shopping Market, Inc. (SM Hypermarket)
10.2006 - 03.2007
Cashier
Jollibee Foods, Corporation
02.2005 - 07.2005
Cashier
Jollibee Foods, Corporation
05.2004 - 10.2004
Bachelor of Science - Public Administration
City College of Manila
04.2001 -