Desiree Joy Campos
Pasig City
Summary
Experienced customer service associate with strong communication skills and a talent for overcoming customer objections. Highly organized and efficient in handling multiple tasks. Self-motivated team player with a dynamic background as a quality assurance analyst, skilled in executing testing methodologies. Consistently strive for excellence by identifying gaps and recommending process improvements.
Overview
6
6
years of professional experience
Work History
Barista
Rustan Coffee
Starbucks, Uptown Mall
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Quality Assurance Analyst
Accenture
Taguig
09.2022 - Current
- Evaluated current processes to develop improvement
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Compliance Monitoring
Customer Service Associate
Accenture
Taguig
06.2021 - 09.2022
- Helped large volume of customers with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Restaurant Hostess and Food Server
THE BISTRO GROUP INC
Makati
11.2018 - 01.2021
- Cultivated warm relationships with regular customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Bachelor of Science - Travel Management
La Consolacion College Manila
Mendiola, Metro Manila05.2018
Skills
- Teamwork and Collaboration
- Flexible and Adaptable
- Customer service-focused
- Complaint resolution
- Interactive communication skills
- Daily specials memorization
- Guest relations management
Awards
Accenture Project Crystal Team's Top Performer, 02/2022, 03/2022, 04/2022
Timeline
Barista
Rustan Coffee
07.2023 - Current
Quality Assurance Analyst
Accenture
09.2022 - Current
Customer Service Associate
Accenture
06.2021 - 09.2022
Restaurant Hostess and Food Server
THE BISTRO GROUP INC
11.2018 - 01.2021
Bachelor of Science - Travel Management
La Consolacion College Manila