Desiree Cordova
Bacolod City,NEC
Summary
Organized and efficient leader supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized and efficient leader supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Transcom Worldwide Phil's
01.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Customer Service Representative
Transcom Worldwide Phils
06.2015 - 02.2021
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
NCII Holder -
Negros Occidental Language And Information Center
Bacolod City, Province Of Negros Occidental, Philippines05.2015
Graduated As School Valedictorian -
Pinamungajan NHS
Cebu City, Province Of Cebu, Philippines06.2005
Skills
- Staff Evaluation
- Recruitment and hiring
- Budget Planning
- Team Development
- Customer Service Management
- Program Development
- Appointment Scheduling
- Goal Setting
- Problem-Solving
- Employee Supervision
- Coaching and Mentoring
- Written Communication
Timeline
Supervisor of Operations
Transcom Worldwide Phil's
01.2021 - Current
Customer Service Representative
Transcom Worldwide Phils
06.2015 - 02.2021
NCII Holder -
Negros Occidental Language And Information Center
Graduated As School Valedictorian -
Pinamungajan NHS
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