Deserie Manguilimotan
Labogon, Mandaue City
Summary
I am a hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
I make sure to accomplish every task and hit my metrics all the time, going above and beyond. With my recent job experience, I was always included to those who performs well, hitting the metrics going above and beyond.
I think outside the box. I am not afraid to try out new things or options.
If you are looking to enhance client satisfaction, streamline communication, and get positive client experiences that lead to repeat business, I am the right person for the job.
I look forward to meeting you and discussing how I can be of value to your company.
Overview
11
11
years of professional experience
Work History
CustomerService/SupplierRepresentative(E-commerce)
Office Partners 360
Cebu City, Province Of Cebu, Philippines (Remote)
02.2018 - 03.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
- Collected, arranged, and input information into database system.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Evaluated customer needs and feedback to drive product and service improvements.
ESL Teacher
Native Camp
Mandaue City, Province Of Cebu, Philippines (Remote)
03.2023 - 12.2023
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Customer Service (E-commerce)
Eperformax Cebu
Cebu City, Province Of Cebu, Philippines
11.2017 - 01.2018
- Performed thorough research on industry best practices in e-commerce customer service which resulted in implementation of several successful strategies.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
- Coordinated closely with logistics partners to ensure prompt resolution of any shipping or delivery-related issues faced by customers.
- Resolved escalated customer complaints professionally and efficiently, preserving company reputation and fostering goodwill among clients.
Technical Support Specialist
Convergys Cebu
Cebu City, Province Of Cebu, Philippines
05.2017 - 07.2017
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Trainee for QA and Retention Specialist (SEO)
411 Local
Cebu City, Province Of Cebu, Philippines
03.2017 - 05.2017
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Provided ongoing support to trainees as they transitioned into their respective roles within the company.
Retention/Retail/Booking Specialists
Teleperformance Cebu
Cebu City, Province Of Cebu, Philippines
11.2015 - 02.2017
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service (E-commerce)
Taking You Forward
Mandaue City, Province Of Cebu, Philippines
09.2014 - 07.2015
- Implemented effective customer retention strategies resulting in increased repeat business and improved brand loyalty.
- Led efforts toward streamlining returns process making it more efficient and convenient for both customers and company.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
Customer Service and Sales Representative
724 CARE
Mandaue City, Province Of Cebu, Philippines
03.2013 - 04.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate in Computer Secretarial -
DATAMEX Institute of Technology
Mandaue City, Province Of Cebu, PhilippinesHigh School Diploma -
Labogon National High School
Mandaue City, Province Of Cebu, Philippines04.2009
No Degree -
Labogon Elementary School
Mandaue City, Province Of Cebu, Philippines04.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Decision-Making
- Calm Under Pressure
- Problem Resolution
- Organization and Time Management
Additional Information
Character and Professional References:
Senior Team Leader at Office Partners 360
Ms. Lorilyn Bayking
+63 932 3401 309
lorilynbayking@gmail.com
Medical VA at Hello Rache
Ms. Blessie Juaniter
+63 962 8102 438
blessietaer.0305@gmail.com
ESL Teacher at Native Camp
Ms. Genevieve Sasing
+63 927 2001 312
genevievesasing53@gmail.com
Inspector at Quest Dental Material Corporation
Ms. Getelgrace Paragsa
+63 966 6420 231
bhunnybabes@yahoo.com
Tools
These are the CRM's that I was able to use and familiar with:
Hubspot
EngageEbay
Zoho
Freshworks
Zendesk
Magento
Other tools are:
Freshdesk, Shopify Roundcube mail, Outlook mail, Slack, Supporthub, Skype, Canva, Google Calendar, MS PowerPoint, MS Office Word, MS Excel(just basic).
Timeline
ESL Teacher
Native Camp
03.2023 - 12.2023
CustomerService/SupplierRepresentative(E-commerce)
Office Partners 360
02.2018 - 03.2024
Customer Service (E-commerce)
Eperformax Cebu
11.2017 - 01.2018
Technical Support Specialist
Convergys Cebu
05.2017 - 07.2017
Trainee for QA and Retention Specialist (SEO)
411 Local
03.2017 - 05.2017
Retention/Retail/Booking Specialists
Teleperformance Cebu
11.2015 - 02.2017
Customer Service (E-commerce)
Taking You Forward
09.2014 - 07.2015
Customer Service and Sales Representative
724 CARE
03.2013 - 04.2014
Associate in Computer Secretarial -
DATAMEX Institute of Technology
High School Diploma -
Labogon National High School
No Degree -
Labogon Elementary School