Deserie Manguilimotan
Labogon, Mandaue City
Summary
I am a hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
I make sure to accomplish every task and hit my metrics all the time, going above and beyond. With my recent job experience, I was always included to those who performs well, hitting the metrics going above and beyond.
I think outside the box. I am not afraid to try out new things or options.
If you are looking to enhance client satisfaction, streamline communication, and get positive client experiences that lead to repeat business, I am the right person for the job.
I look forward to meeting you and discussing how I can be of value to your company.
Overview
11
11
years of professional experience
Work History
CustomerService/SupplierRepresentative(E-commerce)
Office Partners 360
02.2018 - 03.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
- Collected, arranged, and input information into database system.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
- Evaluated customer needs and feedback to drive product and service improvements.
ESL Teacher
Native Camp
03.2023 - 12.2023
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Customer Service (E-commerce)
Eperformax Cebu
11.2017 - 01.2018
- Performed thorough research on industry best practices in e-commerce customer service which resulted in implementation of several successful strategies.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
- Coordinated closely with logistics partners to ensure prompt resolution of any shipping or delivery-related issues faced by customers.
- Resolved escalated customer complaints professionally and efficiently, preserving company reputation and fostering goodwill among clients.
Technical Support Specialist
Convergys Cebu
05.2017 - 07.2017
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Trainee for QA and Retention Specialist (SEO)
411 Local
03.2017 - 05.2017
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Provided ongoing support to trainees as they transitioned into their respective roles within the company.
Retention/Retail/Booking Specialists
Teleperformance Cebu
11.2015 - 02.2017
- Interpreted clients' needs and introduced services to fit specific requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service (E-commerce)
Taking You Forward
09.2014 - 07.2015
- Implemented effective customer retention strategies resulting in increased repeat business and improved brand loyalty.
- Led efforts toward streamlining returns process making it more efficient and convenient for both customers and company.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
Customer Service and Sales Representative
724 CARE
03.2013 - 04.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associate in Computer Secretarial -
DATAMEX Institute of Technology
Mandaue City, Province Of Cebu, PhilippinesHigh School Diploma -
Labogon National High School
Mandaue City, Province Of Cebu, Philippines04.2009
No Degree -
Labogon Elementary School
Mandaue City, Province Of Cebu, Philippines04.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Decision-Making
- Calm Under Pressure
- Problem Resolution
- Organization and Time Management
Additional Information
Character and Professional References:
Senior Team Leader at Office Partners 360
Ms. Lorilyn Bayking
+63 932 3401 309
lorilynbayking@gmail.com
Medical VA at Hello Rache
Ms. Blessie Juaniter
+63 962 8102 438
blessietaer.0305@gmail.com
ESL Teacher at Native Camp
Ms. Genevieve Sasing
+63 927 2001 312
genevievesasing53@gmail.com
Inspector at Quest Dental Material Corporation
Ms. Getelgrace Paragsa
+63 966 6420 231
bhunnybabes@yahoo.com
Tools
These are the CRM's that I was able to use and familiar with:
Hubspot
EngageEbay
Zoho
Freshworks
Zendesk
Magento
Other tools are:
Freshdesk, Shopify Roundcube mail, Outlook mail, Slack, Supporthub, Skype, Canva, Google Calendar, MS PowerPoint, MS Office Word, MS Excel(just basic).
Timeline
ESL Teacher
Native Camp
03.2023 - 12.2023
CustomerService/SupplierRepresentative(E-commerce)
Office Partners 360
02.2018 - 03.2024
Customer Service (E-commerce)
Eperformax Cebu
11.2017 - 01.2018
Technical Support Specialist
Convergys Cebu
05.2017 - 07.2017
Trainee for QA and Retention Specialist (SEO)
411 Local
03.2017 - 05.2017
Retention/Retail/Booking Specialists
Teleperformance Cebu
11.2015 - 02.2017
Customer Service (E-commerce)
Taking You Forward
09.2014 - 07.2015
Customer Service and Sales Representative
724 CARE
03.2013 - 04.2014
Associate in Computer Secretarial -
DATAMEX Institute of Technology
High School Diploma -
Labogon National High School
No Degree -
Labogon Elementary School
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