Summary
Overview
Work History
Education
Skills
Timeline
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Dennisse June Mondia

Dennisse June Mondia

Call Center Agent
San Carlos, Province Of Negros Occidental,NEC

Summary

Dynamic Call Center Representative with a proven track record at EmpireOne Bpo Company, excelling in customer service and relationship management. Achieved significant reductions in call handling time while enhancing client satisfaction through effective issue resolution. Skilled in call control and data entry, fostering strong customer loyalty through personalized support.

Overview

1
1
year of professional experience

Work History

Call Center Representative

EmpireOne Bpo Company
12.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Call Center Representative

Empireone Bpo Company
12.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.

Education

Bachelor of Science -

Central Philippines State University (CPSU)
San Carlos, Province Of Negros Occidental, Philippines
05.2001 -

High School Diploma -

Alternative Learning System
San Carlos
05.2001 -

Skills

Customer service

Timeline

Call Center Representative

EmpireOne Bpo Company
12.2024 - Current

Call Center Representative

Empireone Bpo Company
12.2024 - Current

Bachelor of Science -

Central Philippines State University (CPSU)
05.2001 -

High School Diploma -

Alternative Learning System
05.2001 -

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Dennisse June MondiaCall Center Agent