Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennisse Perez

Houston

Summary

Motivated customer service representative with experience in multiple domains and leadership capabilities. Desires a role within the healthcare industry with a focus on on-call support.

Overview

15
15
years of professional experience

Work History

Assistant Sales Manager

The Camp Transformation Center
11.2024 - Current
  • Supported the Management Team with a strong focus on outbound sales calls, membership sales, client retention and exceptional customer service.
  • Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Developed and maintained knowledge base to assist in faster resolution of common issues.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
  • Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.

Assistant Manager

Cajun Natural Alternatives
10.2023 - 05.2024
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow.
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly.

Call Center Representative

Teleperformance
03.2018 - 01.2019
  • Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Maintained confidentiality of sensitive customer information according to established data protection guidelines.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Front Desk Associate

Planet Fitness
10.2015 - 12.2017
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service.
  • Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution.
  • Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges.
  • Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction.
  • Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies.
  • Trained new front desk personnel on standard operating procedures and customer service protocols.
  • Provided information about the gym to each new customer.

Cashier

Chevron
05.2012 - 10.2012
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.

Cashier

Burger King
11.2010 - 02.2012
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High school diploma -

Cypress Falls High School
Houston, TX
05.2012

Skills

  • Patience and composure
  • Exceptional communication
  • Cross-functional coordination
  • Issue resolution
  • Database management
  • Multitasking Abilities
  • Attention to detail
  • Microsoft office proficient
  • Document processing
  • Complaint handling
  • Call center experience
  • Customer support

Timeline

Assistant Sales Manager

The Camp Transformation Center
11.2024 - Current

Assistant Manager

Cajun Natural Alternatives
10.2023 - 05.2024

Call Center Representative

Teleperformance
03.2018 - 01.2019

Front Desk Associate

Planet Fitness
10.2015 - 12.2017

Cashier

Chevron
05.2012 - 10.2012

Cashier

Burger King
11.2010 - 02.2012

High school diploma -

Cypress Falls High School

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Dennisse Perez