Dennisse Perez
Houston
Summary
Motivated customer service representative with experience in multiple domains and leadership capabilities. Desires a role within the healthcare industry with a focus on on-call support.
Overview
15
15
years of professional experience
Work History
Assistant Sales Manager
The Camp Transformation Center
11.2024 - Current
- Supported the Management Team with a strong focus on outbound sales calls, membership sales, client retention and exceptional customer service.
- Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
Assistant Manager
Cajun Natural Alternatives
10.2023 - 05.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly.
Call Center Representative
Teleperformance
03.2018 - 01.2019
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Maintained confidentiality of sensitive customer information according to established data protection guidelines.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Front Desk Associate
Planet Fitness
10.2015 - 12.2017
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service.
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution.
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges.
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction.
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies.
- Trained new front desk personnel on standard operating procedures and customer service protocols.
- Provided information about the gym to each new customer.
Cashier
Chevron
05.2012 - 10.2012
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
Cashier
Burger King
11.2010 - 02.2012
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High school diploma -
Cypress Falls High School
Houston, TX05.2012
Skills
- Patience and composure
- Exceptional communication
- Cross-functional coordination
- Issue resolution
- Database management
- Multitasking Abilities
- Attention to detail
- Microsoft office proficient
- Document processing
- Complaint handling
- Call center experience
- Customer support
Timeline
Assistant Sales Manager
The Camp Transformation Center
11.2024 - Current
Assistant Manager
Cajun Natural Alternatives
10.2023 - 05.2024
Call Center Representative
Teleperformance
03.2018 - 01.2019
Front Desk Associate
Planet Fitness
10.2015 - 12.2017
Cashier
Chevron
05.2012 - 10.2012
Cashier
Burger King
11.2010 - 02.2012
High school diploma -
Cypress Falls High School
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