Dennison Umotoy
Pasig city
Summary
Highly efficient store supervisor with experience overseeing daily operations, setting pricing, maintaining inventory, managing staff and dealing with customer complaints. Good maths and communication skills with a passion for excellence and customer service. Hardworking supervisor with in-depth knowledge of marketing strategies and consumer trends. Exceptional interpersonal skills for dealing with customers and motivating staff. Excellent written and verbal communication skills. Solid grasp of standard industry technology. Dedicated employee with experience managing store finances, preparing annual budgets, launching promotions and keeping water-tight records. Thorough working knowledge of market trends and best practices. Passion for helping employees reach potential. Leader with history of equipping and motivating teams to achieve operational targets. Strong background in retail, inventory management and customer service. Cultivates positive work space embedded with company values for store to thrive. Dedicated and hardworking leader able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Qualified leader with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently. Expert leader bringing years of expertise in sales industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. Motivated employee with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Specialist
CONJUG8 CORP.
01.2024 - 09.2024
- Marketed pharmaceutical products to medical practitioners and healthcare providers.
- Oversaw and tracked stock inventory within the designated hospital.
- Consistently reached monthly performance goals.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Delivered presentations at industry conferences, elevating brand visibility and product awareness.
- Improved product features based on customer feedback, leading to notable increase in user engagement.
Store supervisor
Barcino wine bar
02.2017 - 01.2024
- Supervised sales assistants in merchandising goods, processing payments and resolving product-related issues to maintain store shopping standards.
- Utilised exceptional customer service skills to create welcoming atmosphere for visitors.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Oversaw sales and marketing activities and displayed promotional material on display windows, increasing foot traffic and purchases of store products.
- Conducted inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.
- Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
Team Leader
Simply Thai
03.2011 - 05.2014
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Trained and supervised team to deliver on store sales targets.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Waiter Bartender
Commons Restobar
04.2010 - 02.2011
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Processed cash, credit card and voucher payments to fast track process.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
Head Waiter
Shanghai bistro
09.2007 - 03.2010
- Met upselling goals by promoting additional menu items and increasing average transaction values.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Anticipated and addressed guests' service needs.
- Maintained safe hygiene and food handling standards for full compliance.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Coordinated varied shift types, utilising staff members' strengths to create cohesive service.
Education
Certificate of Higher Education - Information Technology
Binangonan advance learning center
2006
Highshool -
Binangonan catholic college
2005
Elementary -
Lunsad elementary school
2002
Skills
- Stock Management
- Training and Development
- Retail Management
- Visual Merchandising Techniques
- Product Sales and Technique Training
- Coaching and Mentoring
- Public Speaking
- Confident Communicator
- Problem-Solving
- Market analysis
- Product positioning
- Product demonstrations
- Business analysis
- Product roadmap
- Product marketing
- Product performance monitoring
Certification
- BOSH2 certified
- Rummelier certified
- Wine specialist certified
Additional Information
Character Reference:
- Dr. Remus Magabilen (Neurogist-Psychiatrist)
- Jovalyn Bosito (Area manager-Barcino)
CP# 09266426516
Contact
Pasig city, Philippines 1600
Education
other,BInangonan RIzal,other,Binangonan,other,Rizal province
Timeline
Product Specialist
CONJUG8 CORP.
01.2024 - 09.2024
Store supervisor
Barcino wine bar
02.2017 - 01.2024
Team Leader
Simply Thai
03.2011 - 05.2014
Waiter Bartender
Commons Restobar
04.2010 - 02.2011
Head Waiter
Shanghai bistro
09.2007 - 03.2010
Highshool -
Binangonan catholic college
Elementary -
Lunsad elementary school
Certificate of Higher Education - Information Technology
Binangonan advance learning center
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