Dennis Kristian Silva

• Provided customers with quality assistance through phone calls, emails, and internet chats
• Assess issues and provide a tailor fit solution while giving them the best customer service experience possible
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
• Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
• Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
• Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.

• Cater to mid and small sized businesses' needs in terms of their phone system
• Assess their needs and future growth to provide the most efficient plan and hardware they need as they grow
• Effectively monitored competition and appropriately adjusted costs based on supply and demand
• Presented sales, revenue, and expenses reports to management teams
• Worked to support sales teams and rise against competition
• Built long-term trusting relationships with clients to achieve ultimate client retention

• Acquire and handle new leads
• Build a relationship with home owners and figure out their need if they might sell their property
• Asses prices in the area alongside repairs and updates needed
• Make offer and send contracts to buy properties
• Handle a team to check the interior of properties
• Also handle people to call, text or any means to reach out to home owners and follow up if they would consider selling

* Aided owners in recruiting Virtual assistants.

* Training new hires on the daily tasks and getting them ready and familiar with the tools used for daily business.