Dennis Tabuac
Learning And Development Specialist
RODRIGUEZ(MONTALBAN)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Nityo Infotech Services
12.2020 - Current
- Partnered with HR, Talent Acquisition in succession planning identifying key candidates or new hires.
- Championed a culture of continuous learning by regularly sharing resources, and thought leadership pieces with colleagues.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Create and curate engaging learning materials, including presentations, guides, and multimedia content, tailored to various learning styles and needs.
- Collaborate with subject matter experts, trainers, and other stakeholders to identify learning needs, develop content, and deliver impactful training solutions.
- Streamlined training process for new hires, accelerating time to productivity.
Senior Trainer
Concentrix
06.2018 - 06.2020
- Facilitated leadership development programs, nurturing a pipeline of high-potential talent for future management roles.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
Universal Trainer
Convergys/Concentrix
01.2013 - 12.2017
- Coached new hire agents on best practices, providing constructive feedback to support their professional growth.
- Facilitated language training and product specific training.
Transition Consultant
Convergys/Concentrix
03.2012 - 09.2012
- Assisted queries of New Hire agents, coaching and facilitating huddles during their nesting phase.
- Provide a comprehensive reports to all stakeholders about the performance of the new hire agents
- Collaborated with the training team and provide insightful suggestions to improve new hire performance
Communications Coach Intern
Convergys
04.2011 - 07.2011
- Monitor and evaluate language quality using a standard, internally built, Communication Evaluation Form
- Utilize the data gathered from communications audits in exploring improvement opportunities and present findings and recommended solutions to the stakeholders
- Participate in calibrations, employee communication sessions, and/or creation of communication job aids and tools that can help in the overall quality of customer interactions
Customer Service Executive
Concentrix
12.2009 - 03.2011
- Providing customer service support according to the scope of work and service level requirements.
- Educate customers on online self-service for updates and help troubleshoot these self-services
- Update client information in the CRM during and after each call as needed.
Education
Las Pinas National High School
Las Pinas, Metro Manila, PhilippinesBachelor of Science - Nursing
Systems Technology Institute
Bulacan, Province Of Bulacan, Philippines 04.2001 -
Moonwalk Elementary School
Las Pinas, Metro Manila, Philippines1998
Skills
Training delivery
undefinedCertification
Six Sigma Yellow Belt Certified
Six Sigma Yellow Belt Certified
This was a sponsored certification given to all senior trainers that helped us improve in identifying and resolving challenges experienced by operations. This also has taught us a better understanding and approach to use to effectively and efficiently improve skill gaps.
Timeline
Learning and Development Specialist
Nityo Infotech Services
12.2020 - Current
Senior Trainer
Concentrix
06.2018 - 06.2020
Universal Trainer
Convergys/Concentrix
01.2013 - 12.2017
Transition Consultant
Convergys/Concentrix
03.2012 - 09.2012
Communications Coach Intern
Convergys
04.2011 - 07.2011
Customer Service Executive
Concentrix
12.2009 - 03.2011
Bachelor of Science - Nursing
Systems Technology Institute
04.2001 -
Las Pinas National High School
Moonwalk Elementary School
Similar Profiles
JANGI GARIB NAWAZJANGI GARIB NAWAZ
Desktop Administrator at Nityo Infotech Services Pvt. LtdDesktop Administrator at Nityo Infotech Services Pvt. Ltd
Ravindra GutlapalliRavindra Gutlapalli
Account & Operations Manager at Nityo Infotech Services Sdn Bhd.Account & Operations Manager at Nityo Infotech Services Sdn Bhd.
RAMYASHREE H KRAMYASHREE H K
SENIOR INSIDE SALES EXECUTIVE at NITYO INFOTECH SERVICESSENIOR INSIDE SALES EXECUTIVE at NITYO INFOTECH SERVICES
Vinoth RamalingamVinoth Ramalingam
DMS Support at Nityo Infotech Services Pvt LtdDMS Support at Nityo Infotech Services Pvt Ltd
Michael Cris SenaMichael Cris Sena
Content Analyst at London Stock Exchange GroupContent Analyst at London Stock Exchange Group