Dennis Orcales

With over 20 years of solid, hands-on IT experience, Dennis is a Senior Messaging Consultant at DXC Technology, a leading global provider of IT solutions and services. He specializes in Microsoft 365, Mobile Device Management, Lotus Notes/Domino, VMware Server/Workstation, Windows Server & Client OS, and PC troubleshooting.

Dennis holds multiple certifications in M365, Azure, Domino, BlackBerry, and ITIL, demonstrating his expertise and commitment to continuous learning and improvement. He excels in providing highly effective, efficient, and professional support and administration of messaging and mobility technologies, ensuring clients' expectations are surpassed and their success is enabled. He has a proven track record of troubleshooting complex issues, implementing solutions, and managing projects for Fortune 100 customers across various industries.

• Technical Analyst, Research in Motion Singapore, 12/2009, 08/2011, 1 year 9 months, Providing professional Tier 3 support to RIM's Fortune 100 customers.
• Messaging Specialist, The Coca-Cola Company, 04/2008, 11/2009, 1 year 8 months, Direct Administration of 50+ Lotus Notes and BlackBerry servers in North America and level 3 support for approximately 150 Lotus Notes Servers worldwide.
• Lotus Notes Administrator, Holcim, 02/2006, 11/2007, 1 year 10 months, Ensures continuous availability of Lotus Notes mails and databases 24x7., Deploy Lotus Notes applications., Provides 3rd level support to 730 Lotus Notes users Nationwide and to fellow Notes Admin in the region., Maintains Lotus Notes mail servers and clients., Perform backup for immediate restoration when needed., Coordinate with other operating countries on different projects and updates., Protect infrastructure against virus attacks and Spam., Conduct users training and create training materials for Lotus Notes., Ensures all updates and patches are up-to-date.
• Systems Administrator, Summersault Inc., 01/2004, 02/2006, 2 years 2 months, Over-all supervision of the company's Wide and Local Area Network., Acting as 2nd level of support for Lotus Notes and Lotus Domino Server across all projects using Lotus Notes., Administering 16 Servers in the Philippines running Windows NT4.0, 2000 and 2003 Server ensuring 99% system availability., Responsible for the day-to-day support of regional offices within the e-mail network on a 7/24 basis and respond to global virus attacks of the mail infrastructure., Over-all supervision of maintenance of all 60 PC workstations, 10 laptops and 7 network printers in the Philippines., Plan and execute the installation & upgrade of Windows Network server infrastructure components and associated applications & services., Plans and execute daily, weekly and monthly data backup scheme., Administers company's 6 internet connections; Digital Subscriber Line ensuring availability 99% of the time., Train users in using applications (i.e. MS Office, Lotus Notes, Open Office)., Supports roaming Executive users for remote access (Terminal Server) and Lotus Notes replication., Over-all Supervision and Maintenance of all telecommunication infrastructure and services., Administers the use of company's VOIP., Provide studies and recommendations for upgrades of IT peripherals and project requirements., Plan, coordinate and liaise with users, consultants and internal staff on various projects., Evaluates and procures IT equipments and devices.