DENNIS OLIVER J. GILBUENA
Bacnotan
Summary
Dynamic tech support specialist with a proven track record , ensuring system reliability and optimizing performance to surpass SLA targets. Skilled in hardware and network troubleshooting, with a knack for efficient problem-solving and quality assurance. Expert in leveraging computer applications and CAD tools to enhance operational efficiency and service excellence. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SW/App/Cloud Tech Support
Accenture
06.2022 - Current
- Ensure production systems are available and operating as defined in Service Level Agreements
- Drive incidents and outage resolution and communication
- Facilitate restoration of service to production environment
- Establish disaster recovery procedures and maintain data retention practices
- Release management
- Availability Management
- System Management
- Outage Management Systems (OMS)
- Capacity & Performance Monitoring
- Quality Assurance
Education
Bachelor of Science - Mechanical Engineering
Saint Louis University
Baguio City, Philippines01.2020
Secondary -
Lorma Special Science High School
Urbiztondo, San Juan, La Union05-2013
Primary -
Lorma Grade School
Urbiztondo, San Juan, La Union05-2009
Skills
- Proficient in Office Productivity Tools
- Basic Understanding of CAD Software
- Fundamental Understanding of SketchUp Design Tools
- Basic knowledge of Canva
- Hardware troubleshooting
- Network troubleshooting
References
- Engr. John Patrick J. Gilbuena, | Assistant Supervisor, Futaba Corporation of the Philippines, 0956 885 7369
- Engr. Carlo Jon Romero | Cadet Engineer, Ginebra San Miguel Corporation, 0917 797 8434
- Engr. Charles Henry Chan | Lead Mechanical Engineer, Capharnaum Inc., 0927 125 9307
Seminarsandtrainingsattended
- Hydro Power Plant Operation, 05/04/17
- Design of a Hydroelectric Power Plant, 03/04/17
- Energy performance of buildings through energy modeling, 11/07/17
- Basic Occupational Safety and Health (BOSH) SO2, 06/19/21
- Basic Occupational Safety and Health (BOSH) SO2, 06/20/21
- Basic Occupational Safety and Health (BOSH) SO2, 06/25/21
- Basic Occupational Safety and Health (BOSH) SO2, 06/26/21
- Basic Occupational Safety and Health (BOSH) SO2, 06/27/21
Personal Skills
· Excellent written and verbal communication skills
· Highly organized and efficient
· Proven leadership skills and ability to motivate
· Hardworking, honest, flexible, self-motivated and can work efficiently under pressure and with minimum supervision
· Work cooperatively with others to produce and deliver efficient and effective service
· Fast learner, eager to learn and people-oriented
Certification
- Basic Occupational Safety and Health (BOSH) SO2
Timeline
SW/App/Cloud Tech Support
Accenture
06.2022 - Current
Bachelor of Science - Mechanical Engineering
Saint Louis University
Secondary -
Lorma Special Science High School
Primary -
Lorma Grade School
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