Dennis Hernandez
Davao City
Summary
A dynamic Store Operations Manager with a proven track record at Sheds Direct LLC, I excel in operational efficiency and team leadership. My strategies enhanced store profitability by implementing loss prevention measures and boosting sales through innovative promotions. Skilled in vendor management and customer service, I foster environments that encourage repeat business and team cohesion.
Overview
12
12
years of professional experience
Work History
Store Operations Manager
Sheds Direct LLC
10.2012 - Current
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Prevented several fraud attempts by doing intensive fraud analysis and research prior to order entry or fulfillment.
- Increased sales by Number% with special displays and promotions.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor Of Hospitality Management - Hospitality Administration And Management
Brokenshire College
Davao City08.2010
Skills
- Operational efficiency
- Order Entry Specialist
- Fraud Analyst
- Email management
- Staff management
- Operations oversight
- Process improvements
- Promotions management
- Customer service
- Friendly and positive
- Team leadership
- Verbal and written communication
- Customer service management
- Store operations
- Customer relations and leadership
- Outstanding communication skills
- Operations management
- Documentation and reporting
- Staff supervision
- Order management
- Operations
- Sales professional
- Operational efficiency
Timeline
Store Operations Manager
Sheds Direct LLC
10.2012 - Current
Bachelor Of Hospitality Management - Hospitality Administration And Management
Brokenshire College
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