Dennis Cervantes
Polomolok, Province Of South Cotabato
Summary
Dynamic Account Specialist skilled in sales strategy and client management. Known for adaptability and problem-solving abilities, with a track record of enhancing client relationships and driving revenue growth.
Overview
15
15
years of professional experience
Work History
Account Specialist/Sales Associate
Transparentbpo Philippines
GH Tower, 11th & 12th Floor, Greenhills Center,
06.2021 - Current
- Managed client accounts to ensure satisfaction and retention.
- Collaborated with cross-functional teams to resolve client inquiries efficiently.
- Developed and maintained strong relationships with clients through regular communication.
- Analyzed account performance to identify opportunities for improvement and growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
Healthcare Customer Service Representative
IFIVE Global
8th Floor, Zeta Tower, Robinsons Bridgetowne, QC
04.2018 - 06.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed patient accounts, ensuring accurate information and timely updates.
- Collaborated with healthcare teams to streamline service delivery processes.
- Trained new staff on customer service protocols and system navigation.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Techincal/Billing Specialist
IBEX Global
Unit 301 Silver City Building, Tiendesitas, Pasig
03.2011 - 02.2018
- Processed and reconciled billing statements to ensure accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline billing operations and enhance service delivery.
- Implemented process improvements that reduced billing discrepancies and improved customer satisfaction.
- Trained and mentored junior staff on billing procedures and best practices for efficient workflow management.
- Managed dispute resolutions effectively, maintaining positive relationships with clients during challenging interactions.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Education
Entrepreneurial Marketing
Mindanao State University- General Santos City
General Santos City 03-2008
Skills
- CRM software
- Contract negotiation
- Teamwork
- Effective communication
- Adaptability and flexibility
- Sales strategy
- Sales techniques
- Direct sales
- Self motivation
- Opening and closing procedures
Timeline
Account Specialist/Sales Associate
Transparentbpo Philippines
06.2021 - Current
Healthcare Customer Service Representative
IFIVE Global
04.2018 - 06.2021
Techincal/Billing Specialist
IBEX Global
03.2011 - 02.2018
Entrepreneurial Marketing
Mindanao State University- General Santos City