Lionette Hope David

• Ensures accurate understanding of user needs by assessing and analysing feedback.
• Drives continuous improvement by keeping abreast with Agile and Scrum best practices and trends.
• Manages client expectations by ensuring clear, accurate completion of scoping documentation.
• Liaises with Product Management to prioritise product backlog according to business value and ROI.
• Translates unstructured work requests into actionable user stories, using Jira.
• Facilitates validation of implemented solutions by defining user acceptance criteria.
• Documents user stories and product specifications to optimise customer journeys.
• Collaborates with sales, marketing and support teams to launch products on time and within budget.
• Conceptualises and deployed enhanced product features and optimised implementation for use in marketing strategies.
• Prioritises product backlog to achieve goals and targets.
• Coordinated project planning and execution with team members and team leads.
• Liaised with clients to develop deep understanding of business needs and current market landscape.

• As a Senior Product Manager, I partner with local market sales, marketing and other partners hence focusing on the users (Amway Business Owners) needs first before having a discussion around solutions and collaborate at the beginning of process in terms of identifying and validating the ABO needs, as well as through the development/implementation process.

Working with markets (Malaysia, Singapore, Brunei, Vietnam, Indonesia, Philippines, Australia and New Zealand) :

• Manage the local digital ecosystem and ABO experience across it all
• Understand market needs and support through implementation
• Understand the change management needs and coordinate and support with the market team

Planning:

• Articulate and align the team to a common vision
• Decompose features into user stories
• Sequence, prioritize, decompose logical grouping of the user journey
• Sequence, prioritize and estimate features to be delivered on a quarterly basis
• Identify new stories, prioritize them and modify the backlog responding to change
• Provide sprint goal and new user stories for sprint planning

Communication:

• Voice of the Market
• Voice of the Customer
• Keep in touch with every stakeholder of the product regularly
• Teach, share, and connect everything about the product with the team, other areas of the organization, global partners, and customers to collaborate and make informed decisions together
• Give feedback and create safety for the development team
• Collaborating with other Product Owners in the organization

Participation:

• Attend Scrum Stand up meetings, sprint planning, sprint reviews and retrospective

Tools: JiRA and Confluence

• Accountable for the product backlog and prioritization of user stories with team members
• Develop a deep understanding of the customer and product needs to create business user stories
• Partner with Scrum Master in supporting Scrum to practically understand Scrum principles and practices
• Be a recognized voice of the business to the team
• Review of test cases against user stories acceptance criteria
• Periodically re-prioritize the Product Backlog based on customer feedback, market changes and business priority as communicated by the Product Manager
• Actively participates in Product Backlog grooming sessions, retrospectives, defect management and project team’s release planning sessions
• Access-able for the team to answer questions, and during Sprint planning sessions, and Daily Scrum
• Own the continual acceptance criteria for business value story user stories, which is demo-ed by the team; Formally accepts the user stories once all acceptance criteria are met and demo-ed
• Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives.
• Other responsibility is to help support, compile and report key information. I do evaluate, interpret, and analyse data and business process and analyse/monitor new, routine and ad hoc reports.
• Tools Used: Rally and Sharepoint

• Major responsibility is to develop web applications, customize business software solutions and IT consultancy to different software clients.
• We develop customized web applications such as inventory management systems (IMS), content management systems (CMS), e-commerce applications and other business applications.
• Understand our customer's business and help them come up with solutions that will enhance their operations.
• Tools Used: Trello

• Part of a team in developing internal project for the Company.
• Gathered requirements from different clients for project enhancement.
• Putting these requirements into documents.
• Created Work Flows for the developers and presentations for the clients.
• Testing the product before it is being deployed.
• Deployment and user training and presentation of the product.

• Delivers website and software development projects to its clients using different kinds of technologies.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

• Assessment and Evaluation of Software Development Practices of Business Process Outsourcing (BPO) companies.
• Performed interviews with five BPO companies.