Dennis Bautista
Imus City
Summary
Accomplished Laundry Supervisor with strengths in team development and performance management. Cultivates high-quality standards and customer satisfaction through effective training and operational oversight. Drives continuous improvement by implementing best practices in laundry processes and equipment maintenance.
Overview
33
33
years of professional experience
Work History
Laundry Supervisor
The Grand Hyatt Manila
Taguig City
03.2025 - Current
- Provided high-quality service and outstanding customer experience by observing strict quality controls and service standards during laundry operations.
- Manned laundry, dry-cleaning and pressing machines to launder and press garments, fabric and other textiles.
- Determined cleaning techniques for different fabrics through evaluations of garment quality, dry-cleaning and ironing instructions before washing.
Laundry Supervisor
SHangri-La , Edsa
Makati City
04.2023 - 03.2025
- Facilitated team meetings to discuss targets, celebrate achievements, and address challenges.
- Received and addressed client concerns or complaints regarding laundry operations, fostering customer loyalty.
- Adjusted and controlled machine temperature according to care label instructions to achieve desired functionality.
- Trained staff and apprentices on laundry processes and workflows, equipping employees with skills to support business operations.
Laundry Supervisor
Shangri-La, Makati
03.2018 - 01.2021
- Liaised with customers to address inquiries, complaints, and special requests, fostering positive relationships.
- Inspected cleaned fabric for tears or defects and implemented necessary steps to fix detected problems.
- Stopped or started machines to untangle, straighten or remove articles by operating control knobs or buttons.
- Loaded and unloaded washing machines, driers and extractors with fabrics for cleaning, drying and extracting water from articles.
Service Associate, Laundry
Shangri-La, Makati
Makati City
06.1993 - 03.2018
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Picked up additional tasks to aid team success.
- Built and maintained courteous and effective working relationships.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Met schedule using excellent planning and coordination skills.
Education
Association Degree in Marine Engineering
Technological Institute of the Philippines Manila
Quiapo1990
Skills
- Equipment maintenance
- Staff training
- Washing and drying procedures
- Machine operation
- Performance management
- Safety compliance
- Adaptive problem solving
- Wash and rinse cycles
- Washing techniques
- Staff supervision
- Decision making
- Training coordination
- Fabric care knowledge
- Positive attitude
- Time management
Timeline
Laundry Supervisor
The Grand Hyatt Manila
03.2025 - Current
Laundry Supervisor
SHangri-La , Edsa
04.2023 - 03.2025
Laundry Supervisor
Shangri-La, Makati
03.2018 - 01.2021
Service Associate, Laundry
Shangri-La, Makati
06.1993 - 03.2018
Association Degree in Marine Engineering
Technological Institute of the Philippines Manila