DENNIS A. OLANDESCA
Pasig City
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Experienced with building and maintaining strong client relationships. Utilizes effective communication and problem-solving to ensure client satisfaction and loyalty. Track record of delivering customized solutions that address client needs and foster long-term partnerships.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales and Client Relations Officer
Everbright Real Estate Inc.
Makati City, Metro Manila
04.2023 - Current
- Boosted company reputation by consistently providing exceptional customer service to various stakeholders.
- Contributed to the development of training materials aimed at enhancing the skills of fellow team members in managing client relationships effectively.
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
- Conducted comprehensive assessments of client accounts, identifying areas for improvement and growth opportunities.
- Served as a key point-of-contact for high-value clients, ensuring their needs were met promptly and efficiently throughout all stages of engagement.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Streamlined communication channels with clients to ensure timely updates on account activities and service offerings.
- Spearheaded initiatives aimed at improving the overall quality of the customer experience through ongoing feedback analysis and process improvements.
- Managed client relations for improved retention rates and long-lasting partnerships.
- Negotiated contracts with clients, securing favorable terms that aligned with both parties'' objectives and expectations.
- Managed customer relations on ongoing basis to maximize customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Warehouse Staff
IMSAsia Philippines Inc.
04.2021 - 03.2023
- Company Overview: (under Readyman Inc.)
- Assisted in the implementation of warehouse management software, resulting in improved inventory accuracy and streamlined operations.
- Expedited urgent orders through prioritized picking and packing processes, ensuring customer satisfaction with timely delivery fulfillment.
- Supported supply chain objectives by coordinating effectively with transportation partners for seamless inbound/outbound logistics operations.
Pharmacy Assistant
SOUTHERN LUZON DRUG CORP. (MERCURY DRUG)
05.2019 - 04.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Loan Associate
RCBC Savings Bank
07.2017 - 03.2019
- Company Overview: (under STEP Inc. Agency)
- Identified potential risks and worked closely with clients to resolve issues before they impacted the loan process.
- Assisted loan officers in managing their portfolios, resulting in higher loan approvals and client retention rates.
- Developed strong relationships with clients, providing exceptional customer service and maintaining a high level of trust.
- Enhanced loan approval rates by efficiently reviewing and verifying applicant information.
- Streamlined loan application process for faster turnaround times and increased customer satisfaction.
- Organized documentation accurately while adhering to strict compliance guidelines.
Sales Documentation Collator
Amicassa Process Solutions Inc.
04.2016 - 02.2017
- Company Overview: (under STEP Inc. Agency)
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Project Based Data Encoder
CBSA (Panpages Philippines)
09.2015 - 12.2015
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Enhanced data accuracy by meticulously encoding information from various sources.
- Expedited project completion timelines through diligent focus and steadfast attention to detail in encoding tasks.
Data Encoder/Transport Coordinator
Lite Express Int'l Inc.
03.2014 - 05.2015
- Extracted information from database to compile reports for audit process.
- Maintained daily production logs of activities and completed work.
- Utilized keen attention to detail in identifying potential discrepancies or inaccuracies within source materials prior to beginning the encoding process.
- Adhered to strict deadlines while maintaining exceptional quality standards throughout all assigned projects.
- Maintained files, records, and chronologies of entry activities.
- Utilized techniques for increasing data entry speed.
Education
BS - COMPUTER SCIENCE
Pamantasan ng Lungsod ng Pasig
01.2013
Skills
- Work with Microsoft Office (Word, Powerpoint, Excel)
- Do some simple Troubleshooting with Hardware
- Good with Computer and Internet Navigation
- Customer relations
- Account management
- Research and due diligence
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
Timeline
Sales and Client Relations Officer
Everbright Real Estate Inc.
04.2023 - Current
Warehouse Staff
IMSAsia Philippines Inc.
04.2021 - 03.2023
Pharmacy Assistant
SOUTHERN LUZON DRUG CORP. (MERCURY DRUG)
05.2019 - 04.2021
Loan Associate
RCBC Savings Bank
07.2017 - 03.2019
Sales Documentation Collator
Amicassa Process Solutions Inc.
04.2016 - 02.2017
Project Based Data Encoder
CBSA (Panpages Philippines)
09.2015 - 12.2015
Data Encoder/Transport Coordinator
Lite Express Int'l Inc.
03.2014 - 05.2015
BS - COMPUTER SCIENCE
Pamantasan ng Lungsod ng Pasig