Mobile Games
Denmark Mialen
La Castellana
Summary
I use to be an empty shell employee when I was hired in Transcom knowing I have very poor Communication skills and know a little about the process but good thing I am good in adapting situations where I gradually improve my self till I attain supervisory level in year 2022.
Overview
6
6
years of professional experience
1
1
Language
Work History
Supervisor
Teletech
Bacolod
07.2021 - 04.2024
- Handle a team and manage stress and pressure in any circumstances
- Able to raise my performance while empowering the Agents under my team without leaving any single one of them no matter they're performers or not they are being treated equally
Customer Service Representative
Teleperformance
Bacolod
12.2019 - 07.2020
Customer Service Representative
Concentrix
Bacolod
11.2018 - 06.2019
Customer Service Representative
Transcom
Bacolod City
08.2018 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
La Castellana Public High School
La Castellana07.2018
Skills
Training and mentoring
Business Development
Operations management
Team Building
Priority management
Strategic planning
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Critical Thinking
Analytical and Critical Thinking
Cultural Awareness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18-39 staff members.
Interests
Reading Mangga
Action and Horror Movie
Motor Cycle Riding
Timeline
Supervisor
Teletech
07.2021 - 04.2024
Customer Service Representative
Teleperformance
12.2019 - 07.2020
Customer Service Representative
Concentrix
11.2018 - 06.2019
Customer Service Representative
Transcom
08.2018 - 10.2018
La Castellana Public High School