DENJIE DE VERA
Olongapo City
Summary
Customer Support Professional experienced in product, technical, sales, and business support. Achieved increased customer satisfaction by managing client relationships and resolving issues effectively. Focused on enhancing customer loyalty through strategic account management and cross-functional coordination.
Overview
3
3
years of professional experience
Work History
Product Support Specialist
Nu Skin Enterprises
01.2025 - Current
- Documented customer inquiries and case actions in CRM and ticketing systems to ensure accurate records and facilitate consistent case handling.
- Investigated product-related concerns using internal knowledge resources to determine next steps and provide clear guidance to customers.
- Coordinated customer callbacks and internal escalations to organize cases and ensure continuity of service.
- Record product complaints and route adverse event reports through designated channels to support accurate reporting and compliance with established processes.
- Document customer inquiries, case actions, and follow-up requirements in CRM and ticketing systems to maintain accurate records and support consistent case handling.
- Troubleshot product issues, guided customers through usage steps, and escalated complex cases to appropriate teams.
- Resolved product and order inquiries using CRM, ensuring accurate case documentation and timely follow-up.
Business Support & Account Management Specialist
Nu Skin Enterprises
09.2024 - 05.2025
- Addressed business account inquiries regarding policies, procedures, and compliance requirements, enhancing customer understanding of applicable guidelines.
- Managed customer and distributor account inquiries, ensuring accurate resolution of billing, shipping, and order issues.
- Processed account updates, maintaining precise records across CRM and internal support systems.
- Reviewed account information and documented requests, explained next steps, and ensured organized follow-up for accurate account assistance.
Technical Support Specialist
Nu Skin Enterprises
09.2023 - 05.2025
- Troubleshot beauty devices, website and app issues, and warranty inquiries, guiding customers to effective solutions and next steps.
- Recorded troubleshooting findings and coordinated cases for further review, ensuring smooth handoffs between support teams.
- Documented support tickets accurately, tracking troubleshooting steps, resolutions, and escalation details.
- Guided users through account access, password resets, and application navigation with clear instructions.
- Resolved hardware, software, and network issues through phone, email, and remote support channels.
Sales Support Specialist
Nu Skin Enterprises
09.2023 - 05.2025
- Assist customers with order status, purchasing, and replacement inquiries to provide clear information and support order-related requests.
- Explained relevant procedures and documented customer interactions to maintain clear case histories.
- Processed distributor orders and resolved shipment issues using order management systems.
- Supported sales teams with account updates, product availability, and pricing inquiries.
Education
Bachelor of Science - Marine Transportation
Central Luzon College of Science And Technology
Olongapo City, Province Of Zambales, Philippines07-2026
Bachelor of Science - Marine Engineering
Central Luzon College of Science And Technology
Olongapo City, Province Of Zambales, Philippines01-2024
Senior High School - STEM / Maritime Specialization
Central Luzon College of Science And Technology
Olongapo City, Province Of Zambales, Philippines01-2023
Skills
CRM and ticket management
Data entry and documentation
Escalation coordination
Follow-up management
Timeline
Product Support Specialist
Nu Skin Enterprises
01.2025 - Current
Business Support & Account Management Specialist
Nu Skin Enterprises
09.2024 - 05.2025
Technical Support Specialist
Nu Skin Enterprises
09.2023 - 05.2025
Sales Support Specialist
Nu Skin Enterprises
09.2023 - 05.2025
Bachelor of Science - Marine Transportation
Central Luzon College of Science And Technology
Bachelor of Science - Marine Engineering
Central Luzon College of Science And Technology
Senior High School - STEM / Maritime Specialization
Central Luzon College of Science And Technology