Denisse Nichole Umlas
Floridablanca, Pampanga, Philippines
Summary
Results-driven professional with extensive experience in property management and virtual assistance. Skilled in streamlining operations and enhancing service delivery through effective project coordination and team collaboration, contributing to improved guest experiences and operational outcomes.
Overview
7
7
years of professional experience
Work History
Guest Communications (Property Management)
StayRight Ltd
remote
06.2025 - 05.2026
- Managed guest communication across 250+ properties, achieving a 15-minute average response time.
- Handled direct booking inquiries to meet weekly quotas and supported business growth initiatives.
- Verified bookings and maintained property listings on Airbnb and Booking.com for accuracy and optimal occupancy.
- Coordinated operations by scheduling cleaning tasks and tracking maintenance requests to support internal teams.
- Assisted the Property Manager in scheduling maintenance tasks, coordinating repairs, and filing claims for timely resolution of issues.
- Processed payments, deposit refunds, and charges while ensuring accurate financial records and documentation.
Quality Analyst (Life Insurance)
DXC Technology
Upper Mckinley Hill, Taguig City
01.2019 - 05.2026
- Spearheaded development and implementation of "Go Green Project," achieving 90% call quality scores across service teams.
- Established quality standards and benchmarks aligned with customer expectations and industry best practices.
- Conducted call monitoring trend analysis to provide actionable insights for enhancing service delivery.
- Facilitated calibration sessions and training to ensure consistent, high-quality customer interactions across teams.
General Virtual Assistant
Gry Sinding International, LLC
remote
12.2024 - 04.2025
- Provided remote administrative support using Monday.com, coordinated tasks via Slack and Calendly, and managed email communications through Kajabi.
- Acted as Executive Assistant to the CEO, managing schedules, appointments, and internal/external communications, while delivering customer support via Intercom.
- Handled bookkeeping and financial tracking using Tripletex and Stripe, ensuring accurate records and timely reporting.
- Designed marketing materials and social media content using Canva to support business promotions and branding initiatives.
- Handled bookkeeping and financial tracking with Tripletex and Stripe, ensuring accurate records and timely reporting.
- Created marketing materials and social media content using Canva to promote business initiatives and branding.
- Facilitated smooth communication channels between stakeholders to enhance operational flow.
- Executed project coordination tasks, optimizing resource allocation for diverse initiatives.
Education
Bachelor of Science - Accounting Technology
Holy Angel University
Angeles City, Pampanga06-2017
Skills
- Guest Communication (Intercom, Dialpad)
- Property Management (Rental Ready, Tokeet)
- Booking Management (Airbnb, Bookingcom)
- Quality Assurance (Call Monitoring, Calibration)
- Email Management Campaign (Kajabi)
- Calendar Management (Calendly)
- Task Coordination (Mondaycom, Notion, Slack)
- Financial Tracking (Stripe, Tripletex)
- Data analysis
Timeline
Guest Communications (Property Management)
StayRight Ltd
06.2025 - 05.2026
General Virtual Assistant
Gry Sinding International, LLC
12.2024 - 04.2025
Quality Analyst (Life Insurance)
DXC Technology
01.2019 - 05.2026
Bachelor of Science - Accounting Technology
Holy Angel University