DENISSE NICHOLE UMLAS

Guest support and quality assurance professional with over 5 years of experience in customer service within hospitality, property management, and call center environments. Expertise in managing guest interactions, including check-ins, check-outs, and reservation systems, while ensuring prompt resolution of issues. Demonstrated ability to uphold high service standards through effective collaboration with cleaning, maintenance, and administrative teams. Background in Quality Assurance with a focus on auditing, performance analysis, and implementing service enhancements. Highly motivated and dependable professional with over 6 years of experience in customer service, quality assurance, and virtual assistance. Recognized for strong communication skills, ability to multitask in fast-paced environments, and detail-oriented with a proven ability to ensure accuracy, consistency, and continuous improvement in service delivery. Committed to exceeding expectations by combining a customer-first mindset with efficiency and a drive for operational excellence.