Denise Marie Felisilda
Customer Representative
Lapu-Lapu City, Province of Cebu
Summary
Customer service representative with experience handling benefits, eligibility, billing, and account inquiries. Skilled in active listening, problem-solving, data entry, and protecting confidential information.
Overview
1
1
year of professional experience
Work History
ESL Teacher
CIA
06.2025 - 08.2025
- Developed English lessons aligned with learner proficiency and mission-specific communication needs.
- Instructed small groups in speaking, listening, reading, and writing skills.
- Assessed language progress and adjusted instruction to address individual learning gaps.
- Communicated and collaborated with people in different backgrounds and culture.
Customer Service Representative
ResultsCX
09.2025 - 05.2026
- Answered inbound calls and outbound calls resolved customer inquiries and connecting with providers
- Processed billing, order, and account requests while maintaining service quality standards.
- Assisted members & providers with insurance benefits, coverage, eligibility, and account inquiries.
- Provided support regarding medical and prescription drug benefits.
- Updated member account information and handled billing-related concerns.
- Resolved customer concerns using active listening, communication, and problem-solving skills.
- Handled confidential customer and health-related information according to company procedures.
Education
Bachelor of Technical-Vocational Teacher Education -
Cebu Technological University - Main Campus
Cebu City 04.2001 -
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
ResultsCX
09.2025 - 05.2026
ESL Teacher
CIA
06.2025 - 08.2025
Bachelor of Technical-Vocational Teacher Education -
Cebu Technological University - Main Campus
04.2001 -