Denise Tan
Caloocan City, Metro Manila
Summary
Dynamic business owner with a track record of entrepreneurial leadership and a focus on training and mentoring teams. Skilled in developing efficient operational workflows and optimizing inventory management, aiming to drive profitability and enhance customer service standards.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Business Owner/Operator
Garaje 19 Shipping Service
Caloocan City, Metro Manila, Philippines
06.2020 - Current
- Developed operational workflows to enhance efficiency and reduce turnaround times for services.
- Implemented inventory management systems to optimize stock levels and minimize losses.
- Trained and mentored staff on best practices in shipping logistics and customer service protocols.
- Managed daily operations to ensure timely processing of shipments and customer satisfaction.
- Streamlined communication channels between departments, improving overall team collaboration and responsiveness.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Trained and motivated employees to perform daily business functions.
- Monitored staff performance, providing final-say assessment over inquiries.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Marketing Management
University of Santo Tomas
Manila06-2019
High School Diploma -
Chiang Kai Shek College
Manila03-2015
Skills
- Personnel management
- Business process optimization
- Operations management
- E-commerce strategy
- Entrepreneurial leadership
- Issue resolution
- Task delegation
- Attention to detail
Languages
English
Hokkien
Chinese (Mandarin)
Timeline
Business Owner/Operator
Garaje 19 Shipping Service
06.2020 - Current
Bachelor of Science - Marketing Management
University of Santo Tomas
High School Diploma -
Chiang Kai Shek College