DENISE MAGHARI
BACOLOD CITY (Capital),NEC
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in challenging situations. Proven team collaborator who adapts seamlessly to evolving needs while maintaining a strong focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to fulfilling both customer and organizational objectives.
Overview
13
13
years of professional experience
Work History
Onlyfans Chatter
Blossom Agency
12.2021 - 07.2025
- Able to provide exceptional customer service and answer inquiries promptly and professionally.
- Able to provide GFE experience with clients that keep their loyalty and interest.
- Hitting daily sales target.
- Engagement with team members to keep track of clients' progress and plan out strategies to drive more sales.
- OF feed posting, Social Media engagement
Virtual Assistant - Reddit & Instagram Outreach
OLIPI
02.2025 - 06.2025
- To prospect and engage with potential leads on Instagram
- Identifying and initiating conversations with individuals or accounts that align with our target audience
- Keep detailed records of your outreach activities
- Marketing agency dedicated to empowering talented UK
Appointment Setter
GREEN HEALTH DOCS
12.2021 - 01.2025
- GHD is provider of medical marijuana evaluation
- Receives calls from patient and assist them with the process
- Enter details in the system Practice Fusion.
- Extracts data of patient through submitted intake forms.
- Scheduling follow-up calls for either myself or another team member.
- Walk-through with state application
- Issue certification on several state after approval.
- Work on plotting providers schedules in Acuity.
Onlyfans Chatter
Mariposa
06.2022 - 04.2024
- Able to provide exceptional customer service and answer inquiries promptly and professionally.
- Able to provide GFE experience with clients that keep their loyalty and interest.
- Hitting daily sales target.
- Engagement with team members to keep track of clients' progress and plan out strategies to drive more sales.
- OF feed posting, Social Media engagement
General Virtual Assistant - Part time
Chabad Concierge
07.2021 - 11.2023
- Perform admin tasks as assigned using Salesforce CRM.
- Edit, update, and create projects using Canva.
- Data Entry
- Email management
- Online form creation
- Website editing, updating content, etc
- Chabad Concierge provides you with a dedicated virtual assistant that has been selected from hundreds of candidates, and trained to service shluchims unique needs.
Cold Caller
HBA Realty
08.2021 - 06.2022
- Outbound cold calling to prospects using the dialer and scripts provided.
- Choosing dispositions for the prospects/contacts according to cold call platform.
- Handling objections properly.
- Scheduling follow-up calls for either myself or another team member.
- Was able to deliver high number of closed leads for the past 3 months.
- Real estate solution company based out in Ohio. A family-owned company business.
Appointment Setter
Veriheal
11.2020 - 05.2022
- Provides support and services to clients in healthcare technology. Schedule medical consultations between prospective clients and healthcare providers. Evaluation is conducted via telemedicine.
- Run through the medical checklist, and fill up the medical form on behalf of the client while on call.
- Upload documents like medical records, photo ID, and valid government ID.
- Assist state applications, follow up on missing documents and forward them to the Documents team.
- Veriheal is a healthcare technology company with a mission to provide personalized cannabis education and wellness to everyone around the world.
Cold Caller
Pruett Properties LLC
01.2021 - 08.2021
- Outbound cold calling to prospects using the dialer and scripts provided.
- Choosing dispositions for the prospects/contacts according within cold call platform.
- Pruett Properties LLC is a reputable real estate solutions company based out of Minnesota. We are a family-owned company in the business of helping homeowners like you solve problems you are facing and to ultimately find the best solution for selling your unwanted property.
Sales Support
Caterlink
01.2021 - 08.2021
- As Sales Support Specialist I am responsible for providing support to the sales team and customers during the sales process. I help customers resolve sales-related issues in a timely manner, generally providing real-time support.
- Manage sales tracking tools and report on important information.
- Develop and monitor performance indicators.
- Stay up-to-date with new product and feature launches and ensure sales team is on board.
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Provide a product quotation to Sales Agent as needed promptly.
- Enter customer details into the system accordingly.
- Update specs, and brochures from time to time with constant communication with the Supplier Sales team.
- Caterlink is all about commercial kitchen equipment. We offer services from design, installation, supply and support. Shop online or instore.
Chat Support Associate
Concentrix
07.2017 - 01.2021
- Provide prompt chat and email response to customers. Document each customer's question or problem as well as the resulting answer or solution. Develop customer service solutions.
- Obtain customer information such as name, address, and payment method and enter an order using ASCR.
- Promotes company's products and services when appropriate.
- Concentrix is an American business services company specializing in customer engagement and business performance.
Customer Service Associate II with Sales
Convergys
05.2013 - 06.2017
- I help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, and upsell new products.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Developing and documenting knowledge into helpful content.
- Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations.
Technical Support Associate
Transcom
11.2012 - 03.2013
- Mainly providing technical support focuses in resolving technical issues or problem in the most cost-effective way.
- Activates cable kits purchased by clients.
- Transcom WorldWide AB is a Swedish outsourcing company which provides customer care, sales, technical support, and collections services. The company operates in Europe, North and South America, Asia and North Africa.
Education
Bachelors of Science - Information System
Bago City College
Bago City, Negros Occidental01.2013
Secondary Education - undefined
The Sisters of Mary School
Philippines01.2008
Skills
- Enthusiastic demeanor
- Organizational time strategies
- Flexible problem-solving
- Analytical reasoning
- Team leadership
- Quick learner
- Strategic decision making
- Experienced with MS Office applications
- Team coordination skills
- Driven professional
- Strong verbal communication
- Prospective client outreach
- Skilled in software usage
- Relationship building
- Client support
- Skilled at prioritizing tasks simultaneously
- Self-motivation
- Strong work ethic
- Software Skills
SYSTEM FAMILIARITY
- MS Office
- Google Workspace
- Dialpad
- Xencall
- Mojo
- Social Media platforms
- MS Teams
- Canva
- Outlook
- Slack
- Skype
- Salesforce
- Ylopo
- OJO
- Discord
- CreatorHero
Timeline
Virtual Assistant - Reddit & Instagram Outreach
OLIPI
02.2025 - 06.2025
Onlyfans Chatter
Mariposa
06.2022 - 04.2024
Onlyfans Chatter
Blossom Agency
12.2021 - 07.2025
Appointment Setter
GREEN HEALTH DOCS
12.2021 - 01.2025
Cold Caller
HBA Realty
08.2021 - 06.2022
General Virtual Assistant - Part time
Chabad Concierge
07.2021 - 11.2023
Cold Caller
Pruett Properties LLC
01.2021 - 08.2021
Sales Support
Caterlink
01.2021 - 08.2021
Appointment Setter
Veriheal
11.2020 - 05.2022
Chat Support Associate
Concentrix
07.2017 - 01.2021
Customer Service Associate II with Sales
Convergys
05.2013 - 06.2017
Technical Support Associate
Transcom
11.2012 - 03.2013
Secondary Education - undefined
The Sisters of Mary School
Bachelors of Science - Information System
Bago City College