Denise Ann M. Holgado
Customer Sales And Service Associate
Manila, Metro Manila
Summary
Reliable and dynamic associate with a seven year background in sales and customer service. Dependable and an analytical thinker. Strong sense of professional responsibility.
Overview
12
12
years of professional experience
8
8
Certifications
Work History
Customer Sales and Service Associate, Level B
Bank of the Philippine Islands
05.2017 - Current
- Responsible for the safekeeping and security of bank's assets by managing access to the vault.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
Loans Coordinator
Bank of Makati, Inc
05.2016 - 10.2016
- Responsible for reviewing loan applications and preparing mortgage loan file for delivery to underwriting.
Project Employee
Philippine Public School Teachers Association
04.2015 - 06.2015
- Records Department
- Ensure that accurate records are kept and can be accessed when needed.
Sales Specialist
Max Value Department Store
08.2014 - 09.2024
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Service Representative
SPI Global
04.2014 - 05.2014
- Account: 1800Flowers.com
- Responded to customer requests for products, services, and company information.
Service Crew Member
Golden Arches Development Corporation
07.2012 - 09.2012
- Maintained a clean and organized work environment for improved customer experiences.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Bachelor of Science - Office Administration Major in Corporate Transcription
Polytechnic University of the Philippines
Manila 01.2012 - 2016.04
Certification
Money Laundering and Terrorism Financing Prevention Program
References
- Michelle P. Anselmo, Business Manager, BPI QA Edsa, 09171536415
- Mary Ann Jimenez, Business Manager, BPI QC Sto. Domingo, 09177995334
- William Manugar S. Chua, Chairman, Brgy. Paang Bundok, La Loma, Quezon City, 09228698058
Timeline
Money Laundering and Terrorism Financing Prevention Program
02-2022
Mutual Funds Cross-Selling Certification Course
10-2021
Law on Bank Secrecy
05-2021
Professional Image Development Course
02-2020
Secure Systems Administration
07-2019
Customer Service Representative Certification Program
01-2019
Counterfeit Detection Seminar - 3rd Currency
09-2018
UITF and Mutual Funds Certification Program
08-2018
Customer Sales and Service Associate, Level B
Bank of the Philippine Islands
05.2017 - Current
Loans Coordinator
Bank of Makati, Inc
05.2016 - 10.2016
Project Employee
Philippine Public School Teachers Association
04.2015 - 06.2015
Sales Specialist
Max Value Department Store
08.2014 - 09.2024
Customer Service Representative
SPI Global
04.2014 - 05.2014
Service Crew Member
Golden Arches Development Corporation
07.2012 - 09.2012
Bachelor of Science - Office Administration Major in Corporate Transcription
Polytechnic University of the Philippines
01.2012 - 2016.04
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