Summary
Overview
Work History
Education
Skills
Timeline
Generic
Denielle Carpio

Denielle Carpio

Receptionist
2464 Control 3 Espiritu St. San Andres Manila

Summary

Dynamic receptionist with proven success at Sogo Hotel, enhancing guest satisfaction through effective complaint resolution and staff training. Expert in appointment scheduling and data entry, I excel in multitasking and communication, ensuring seamless operations and a welcoming atmosphere. Committed to optimizing workflows and fostering positive client relations.

Overview

4
4
years of professional experience

Work History

Receptionist

Town And Centuary Hotel
02.2025 - 04.2026
  • Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
  • Managed phone inquiries, directing calls to appropriate departments efficiently.
  • Scheduled appointments and coordinated reservations for guests with attention to detail.
  • Maintained accurate records of guest information and billing details for smooth operations.
  • Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
  • Handled guest complaints with professionalism, working towards satisfactory resolutions.
  • Provided information about hotel services and local attractions to enhance guest experience.

Receptionist Manager

Sogo Hotel
04.2022 - 01.2025
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Trained and supervised reception staff, enhancing customer service skills and operational efficiency.
  • Coordinated scheduling for reservations, optimizing room allocation and minimizing conflicts.
  • Developed and implemented standard operating procedures, improving workflow consistency across the reception team.
  • Resolved guest inquiries and complaints promptly, fostering positive relationships to enhance guest satisfaction.

Education

Bachelor of Hospitality And Tourism Management -

Eulogio "Amang" Rodriguez Institute of Science & Technology
Manila
2017

Skills

Organization skills

Time management

Telephone skills

Data entry

Verbal and written communication

Customer/Client relations

Appointment scheduling

Greeting and seating clients

Mail handling

Multi-line telephone operation

Document management

Basic accounting

Multitasking

Timeline

Receptionist

Town And Centuary Hotel
02.2025 - 04.2026

Receptionist Manager

Sogo Hotel
04.2022 - 01.2025

Bachelor of Hospitality And Tourism Management -

Eulogio "Amang" Rodriguez Institute of Science & Technology
Denielle CarpioReceptionist