DENIECE S. IGNACIO
Las Pinas City
Summary
Experienced and self-motivated Secretary with over 8 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
12
12
years of professional experience
Work History
Secretary to the Registrar
University of Perpetual Help System Dalta
07.2011 - 08.2019
- JONELTA Foundation School of Medicine
- Handled sensitive information discreetly, maintaining confidentiality when managing students files or financial data.
- Encoding grades using MS Excel and Word through our data base.
- Responsible for making and releasing Transcript of Records, Certificates, Diplomas.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated students information to keep records current.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all faculty were well-informed.
Admitting Clerk
Asian Hospital and Medical Center
07.2010 - 01.2011
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
- Maintained strict confidentiality of sensitive patient information in accordance with hospital regulations.
Hotel Transport Associate
Nissan Car Lease Philippines Inc.
01.2010 - 07.2010
- Assigned in The Bellevue Manila
- Nissan Rent A Car
- Collect detailed information from Hotel Guests for Hotel-Airport pick-up, and vice versa.
- Arrange the hotel guests transportation to various venues, as well as tours of attractions in Manila.
- Checking the route information or any changes on a daily basis.
- Entering financial information into data base.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Lobby Person
The Palms Country Club
02.2009 - 02.2009
- On-the-Job Trainee/OJT
- Palms Deli
- Actively participated in ongoing training sessions focused on enhancing customer service techniques as well as keeping up-to-date with industry trends.
- Collaborated with management to implement new policies for better crowd control in the lobby area.
- Coordinated with housekeeping staff to maintain a pristine appearance in the lobby space throughout the day.
- Assisted in the development of lobby staff schedules, ensuring optimal coverage during peak times and adequate support for front desk personnel.
Food Attendant
The Palms Country Club
12.2008 - 02.2009
- On-the-Job Trainee/OJT
- Cafe Asiana
- Assisted customers with information regarding menu offerings and nutrition information.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
Food Service Attendant
Lumenaire Bakeshop & Catering Services
10.2007 - 03.2008
- 100 hours Off-Campus Catering in Catering Services
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Contributed positively to the overall team dynamic by offering support and assistance when needed to ensure smooth workflow across all areas of the restaurant.
- Effectively managed time and resources during high-volume periods, prioritizing tasks in order of importance to deliver a seamless dining experience for all guests.
- Delivered food to guest tables with timeliness and efficiency.
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of Alabang
03.2009
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help System Dalta
01.2006
High School Diploma - undefined
Las Pinas East National High School
04.2005
High School -
University of Perpetual Help System Dalta
01.2000
Elementary - undefined
Pilar Village Elementary School
01.1998
Skills
- Computer Literate
- MS Word, Excel
- Powerpoint
- Excellent Organizational & General Clerical Skills
- Multi-Tasking, Maintains Filing systems
- HRM Skills Napkin Folding, Table Skirting, Food and Beverage Proper Serving
References
Marcelino, Obidos, RMT, Laboratory Coordinator, University of Perpetual Help System Dalta, Jonelta Foundation School of Medicine, 0905-5229011,
John Michael Elefan, IT Support Specialist, Arizona Ice Cream Corp. 0977-8371130,
Aine Katrin P. Mangaccat, Home Based Customer Service Representative, 0917-5441252
EXTRA-CURRICULAR ACTIVITIES
College Table Skirting De La Salle University, Dasmariñas, Cavite August 2008
Table Setting Biñan, Laguna September 2007
Table Setting/Table Set-up AAHRMEI Gourmet Student Summit July 2007
High School Interact Member 2000–2001
Training
- January 18-19, 2011 Safety Culture Program Asian Hospital and Medical Center Training Room
- September 27-28, 2010 Work Attitude and Values Enhancement Asian Hospital and Medical Center Training Room
- September 23-24, 2010 ABC’s of Customer Service Asian Hospital and Medical Center Training Room
- September 28–30, 2008 Subic Ecotourism with Emphasis in Environmental Awareness Subic International Hotel, Subic Bay Olongapo City
- September 28–30, 2007 Resort Operations Seminar and Introduction to ECOTOURISM Puerto Nirvana Beach Resort, Oriental Mindoro
- August 24, 2007 AAHRMEI Gourmet Student Summit Trinity University of Asia, Cathedral Heights, Quezon City
- February 8–10, 2007 JR Chef Congress World Trade, Pasay City
- October 7–18, 2006 Personality Enhancement Seminar Max’s Restaurant, Pamplona, Las Piñas City
PERSONAL BACKGROUND
- Fluent in English and Filipino.
- Born: April 15, 1985
- Age: 40 y/o
- Birthplace: Pamplona, Las Piñas City
- Gender: Female
- Status: Married
- Height: 5’3”
- Weight: 100 lbs
- Citizenship: Filipino
- Adaptable, goal-oriented and quality-oriented.
Languages
English
Advanced (C1)
Timeline
Secretary to the Registrar
University of Perpetual Help System Dalta
07.2011 - 08.2019
Admitting Clerk
Asian Hospital and Medical Center
07.2010 - 01.2011
Hotel Transport Associate
Nissan Car Lease Philippines Inc.
01.2010 - 07.2010
Lobby Person
The Palms Country Club
02.2009 - 02.2009
Food Attendant
The Palms Country Club
12.2008 - 02.2009
Food Service Attendant
Lumenaire Bakeshop & Catering Services
10.2007 - 03.2008
Bachelor of Science - Hotel and Restaurant Management
University of Perpetual Help System Dalta
High School Diploma - undefined
Las Pinas East National High School
Elementary - undefined
Pilar Village Elementary School
Bachelor of Science - Hotel and Restaurant Management
Lyceum of Alabang
High School -
University of Perpetual Help System Dalta
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