DEN CUNTAPAY
CUSTOMER SERVICE REPRESENTATIVE
Mabalacat City
Summary
I have been a PPC specialist for 1 year before being promoted a Senior Specialist, after a year I was responsible for managing a team of PPC experts. I provide strategies and guidance to PPC experts. I also specialize in fixing conversion tracking errors.
Overview
10
10
years of professional experience
1
1
Language
Work History
Inside Sales Representative
Clark Outsourcing
02.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Operations Supervisor
Microsoft Advertising
04.2023 - Current
- Teleperformance (MAJOREL)
SME
Microsoft Advertising
06.2022 - 06.2022
- Promoted as SME
- Teleperformance (MAJOREL)
PPC specialist
Microsoft Advertising
07.2021 - 07.2021
- Teleperformance (MAJOREL)
Customer Service Representative
Shopify
08.2020 - 06.2021
- Task US
Customer Service Representative
Metro by T-Mobile
02.2020 - 08.2020
- IQOR
Customer Service Representative
AT&T PLATINUM/ISM
08.2018 - 01.2020
- VXI
Customer Service Representative
Cricket
02.2016 - 02.2017
- Convergys
Customer Service Representative
Kindle
07.2015 - 01.2016
- Sutherland Global Services
Education
Industrial Engineering
Technological Institute of the Philippines
01.2010
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Mohon National High School
01.2008
Skills
- SEO/SEM
- Social Media Marketing
- Website Management
- Team/People Management
- SEO/SEM expertise
Client relationship management
Relationship building and management
Customer relationship building
Sales presentations
Analytical thinking
Timeline
Inside Sales Representative
Clark Outsourcing
02.2025 - Current
Operations Supervisor
Microsoft Advertising
04.2023 - Current
SME
Microsoft Advertising
06.2022 - 06.2022
PPC specialist
Microsoft Advertising
07.2021 - 07.2021
Customer Service Representative
Shopify
08.2020 - 06.2021
Customer Service Representative
Metro by T-Mobile
02.2020 - 08.2020
Customer Service Representative
AT&T PLATINUM/ISM
08.2018 - 01.2020
Customer Service Representative
Cricket
02.2016 - 02.2017
Customer Service Representative
Kindle
07.2015 - 01.2016
undefined
Mohon National High School
Industrial Engineering
Technological Institute of the Philippines
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