Demetrio Lara III
People Manager
Paranaque City
Summary
Experienced People Manager with strong background in managing diverse teams, fostering collaborative work environment. Proven track record of implementing effective strategies to improve operational deficiencies using Six Sigma and LEAN methodologies.
Overview
12
12
years of professional experience
7
7
Certificates
2
2
Languages
1970
1970
years of post-secondary education
Work History
People Manager (Amazon Davao)
Amazon Operations Philippines Services Inc.,
04.2024 - Current
- Continuous Operations Improvement POC for Amazon DVO
- Conducted performance reviews, modeled business processes, oversaw training programs, and effectively managed resource allocation to ensure optimal staffing levels during peak times
- Implemented continuous improvement programmes, Lean and Six Sigma methodologies to drive efficiency and reduce waste
People Manager for Escalations (Pasay City)
Amazon Operations Philippines Services Inc.,
11.2021 - 01.2024
- Handled pool of supervisors/escalation leads
- Identified potential areas for process improvement, thereby reducing costs, and conducted regular audits of metallurgical practices, leading to Process Improvement (Site and Network wide)
- Spearheaded onboarding sessions to discuss challenges and strategies for process improvement
- Managed career hiring processes, from assessing applications to interviewing candidates and onboarding recruits
- Facilitated mentorship programs for aspiring leaders
- Overall POC for Process Improvement
Quality Specialist
Amazon Operations Philippines Services Inc.,
09.2020 - 11.2021
- Overall captain of the Quality Team and POC for Process Improvement within the Quality Department of Pasay and Manila Team.
- Conducted pilot tests to evaluate the functionality, reliability, performance, and quality of the system, providing regular quality updates to key stakeholders for informed decision-making.
- Communicated regularly with operating teams and other stakeholders to review quality of service
- Directed the preparation and submission of compliance and audit reports, demonstrating adherence to external and internal quality mandates
Quality Analyst
Amazon Operations Philippines Services Inc.,
05.2019 - 09.2020
- Conducted thorough internal audits, ensuring business compliance with laws and regulations, worked closely with Department Heads to rectify discrepancies, and created detailed reports to management
- QA representative for Process improvement
Choice Hotel Sales and Reservations Executive
Altisource Business Solutions
01.2018 - 01.2019
- Established and maintained strong client relationships to boost advertising sales revenue, conducted sales training workshops, and efficiently processed sales transactions to ensure customer satisfaction.
AT&T Sales Executive
VXI Global Holdings
01.2016 - 01.2018
- Customized service offerings to meet consumer needs and managed customer relationships using consultative sales techniques to achieve individual sales objectives.
Branch Manager / Purchasing Manager
OJO Coffee SDN BHD
01.2014 - 01.2016
- Designed and updated the coffee shop menu, incorporating customer feedback and seasonal ingredients, and efficiently managed payroll, scheduling, and administrative tasks.
Café Supervisor
EspressoLab Asia Pacific SDN BHD
01.2013 - 01.2014
- Managed food hygiene, customer service, and regulations, led barista training, organized charity events, and handled customer complaints diplomatically to ensure customer satisfaction.
Education
Bachelor of Science - Business Administration
Philippine Women’s University
Manila 01.2025 - 2023
Bachelor of Arts - Psychology
Philippine Christian University
Skills
MS Word, Excel, PowerPoint, SharePoint
undefinedCertification
Six Sigma (Yellow Belt)
Timeline
Bachelor of Science - Business Administration
Philippine Women’s University
01.2025 - 2023
People Manager (Amazon Davao)
Amazon Operations Philippines Services Inc.,
04.2024 - Current
People Manager for Escalations (Pasay City)
Amazon Operations Philippines Services Inc.,
11.2021 - 01.2024
Quality Specialist
Amazon Operations Philippines Services Inc.,
09.2020 - 11.2021
Quality Analyst
Amazon Operations Philippines Services Inc.,
05.2019 - 09.2020
Choice Hotel Sales and Reservations Executive
Altisource Business Solutions
01.2018 - 01.2019
AT&T Sales Executive
VXI Global Holdings
01.2016 - 01.2018
Branch Manager / Purchasing Manager
OJO Coffee SDN BHD
01.2014 - 01.2016
Café Supervisor
EspressoLab Asia Pacific SDN BHD
01.2013 - 01.2014
Bachelor of Arts - Psychology
Philippine Christian University
Languages
English
Malay
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