Delrosalve Nina Gonzales

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• In charge of author management, community building, and event coordination.
• Create an author-centered experience by onboarding the authors, preparing all promotional materials, scheduling the meetings, and updating the CRM.
• Plan for upcoming launches and ensure that authors receive timely communications regarding their titles.

• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Maintained professional, organized, and safe environment for employees and patrons.
• Ensures that the team and its deliverables are managed effectively.
• Work closely to regularly review progress, discuss scope creep and course correction

• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Worked with senior management to initiate new projects and assist in various processes.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Filed paperwork and organized computer-based information.

Handles social media accounts, creates graphics, creates listing, organize dropbox and email management

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Creates HOME, AUTO, and HEALTH quotes.
• Pull up weekly agency reports.
• Data enter clients' information into the system.
• Record policies

• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
• Collaborate with core content teachers by conducting the following duties to ensure the implementation of language and literacy in the content areas: co-planning, co-teaching, co-assessing, coaching, and modeling lessons.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Optimized credit approval and collection processes, improving operational efficiencies.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.