DELRIZ MARIE O. CASTILLO

Work History

People & Culture Business Partner

Ivoclar Vivadent, Inc. / Ivoclar Vivadent Services & Support, Inc, Fastech Manufacturing

Sta. Rosa City, Laguna

09.2021 - Current

ACHIEVEMENTS
Handled projects below;
Established a new organization – Ivoclar Vivadent Services & Support, Inc
In relation to Human Resources topics
Transition project based and regular employees from manufacturing to the new organization
Spearheaded the launch day of the orgainization
Establish an employee engagement branding – a community called “smile society”
Pilot eIFU service
Pilot the travel service for hosted employees
Handled two (2) successful audits, corporate and TUV Certification
Responsibilities
Responsible for aligning business objectives with employees and management in designated business units
Formulates partnerships across People & Culture functions to deliver value-added service to management and employees that reflects the business objectives of the organization
Scope: Peformance Management (Dialog, TMSP, MYR) Training & Development, Employee Relations, P&C Admin
Establish partnership with the Shared Services leadership to address HR-related matters such as adding value to the over-all business objectives through providing HR solutions, resolving employee grievances, recruit quality candidates, on-boarding and training program formation, retaining talented workforce, and ensuring compliance with regulations
Recruitment
Managed end to end recruitment from Sourcing to On-boarding for 1 year and 3 months
Performance Management
Implement Corporate and local process related to performance evaluation, talent management, succession planning, mid-year reviews
Supports leadership and employees with performance management related activities
Administers processes on personnel movement such as transfers and promotions in partnership with leadership teams
Training & Development
Conduct training and development activities following Corporate Guidelines and local procedures and policies
Serves as Training Management System (TMS) Coordinator & LMS Power User
Conducts Training Needs Analysis (social, personal skills, leadership development etc.)
Coordinates with Leadership team for employee's development and improvement plans
Ensures training plans are implemented as scheduled
Employee Relations
Administer Employee Discipline and Grievance Management
Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees
Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances
Develops further training as needed
Collaborates with leadership on matters of policy
Collaborates with legal counsel and other government agencies
People & Culture Business Partner
Rolls out and supports the People & Culture strategies and programs to the Shared Services group
Ensures timely implementation of programs of People & Culture Center of Expertise (COE)
Handles employee central that covers management success factors, dialog and learning management system
Liaise between Shared Services group and People & Culture team for all People & Culture related matters
Collaborates with Share Services leaders to understand People & Culture issues and concerns and works with them on proper resolution
Addresses people concerns, ensuring that resolutions are aligned to company’s policies and ethics standard
Strictly implements People & Culture policies, executes appropriate sanctions if needed
Understands and supports the business on different People & Culture functions which include recruitment, people engagement, total rewards, health and safety, and training
Works for People & Culture Shared Services for proper resolution of issues and requests raised using the ticketing system
Measures performance and analyzes People & Culture metrics
Identifies weak areas and work in partnership with appropriate groups to address the problems.

Human Resource Lead

Transprocure Corporation, & PASIA (Procurement and Supply Institute of Asia

Magallanes, Makati

07.2017 - 08.2020

ACHIEVEMENTS
Created, developed, and implemented, policies, learning and development program for probationary and regular employees, employee handbook, performance monitoring, Performance Appraisal Review (PAR) template, PAR score card, Business Units’ and Individual Key Performance Indicators (KPIs), comprehensive Job Descriptions (JDs), employment and consultancy contracts; and training bond agreements
Created, and implemented a Key Performance Indicator (KPI) based on the organization’s forecasted annual revenue, then, made it aligned it with the plotted KPI from the descriptive tasks of each positions
Formed a template and customized it for each position resulting for the organization’s overall Performance Management Plan (PMP)
Created and had made continuous update on Commission, Incentive Matrix; and Salary Structure
Introduction and utilization and of new cost-efficient recruitment resources
Identified and created the four (4) functions of the organization’s HR Business Unit which includes; HR Administration, GPAS HR, General HR and HR Service Delivery that now supports the two (2) organizations, PASIA and Transprocure
Created, developed, and continuously manages and updates all HR related services with its process, tools and materials
Services includes, Executive Search, Augmentation Service/Managed Service, Job Posting Service, Global Platform for Professional Registry (GPPR) and Technology Platform for Supply Chain Community
Initiated, and managed marketing initiatives that includes event’s booth manning from PASIA’s internal and external events, HR webinars, Learning Forums and Human Resource conference
Organized the first HR Webinar, Learning Forum, and HR Conference collaborating HR and Supply Chain Business Unit
Spearhead the project launch from conceptualization, selection of topics, and the collaboration of the HR Business Unit and Supply Chain, to a more strategic partnership in delivering success in the organization’s business
Achievement includes identification and sourcing of speakers, building the agenda, completing the program, scripts, partnering with supporting organizations, media partnering, supervising the Marketing and Telemarketing Sales team in inviting delegates, up to logistics and facilitation of the HR Conference event
Due to its success, it had become a recurring event that has been turned over to the organization’s events team
Responsibilities
Directly reporting to the CEO and Chairman of Transprocure and PASIA
Over-all in-charge of Human Resource Business Unit with four (4) functions; HR Administration, GPAS HR, General HR and HR Service Delivery, supporting the two organizations, PASIA and Transprocure
Conducts Qualitative and Quantitative Analysis for Annual Business Planning review and updates
Propose, implement and manage operational improvements, strategic projects and project timeline across four functions of the HR Business Unit
Ensures that the organization is complied with all mandatory compliance from government agencies SSS, PHIC, HDMF, Department of Labor and Employment-DOLE, and Occupation Safety and Health Committee - OSHC
Performs and oversee general HR functions such as Recruitment, Training and Development, Performance Monitoring, Timekeeping, Payroll, Compensation and Benefits, Employee Relations and Engagement, and Organizational Development
Recruitment (Sourcing and On-boarding)
Analyze quantitative reports from previous years to devise a strategic plan, operational improvements and strategic projects, to improve and maximize recruitment resources for the organization’s internal and external requirements
This also caters the ins and outs of employees to forecast manpower complement, material and devices, for the succeeding months and year depending on the derived actual report
Communicates with hiring leads and heads for job specifications and job design for requested positions
Conducts benchmarks and creates comprehensive job descriptions
Manages the requisition and pipeline list from all the business units, validates and have it approved by ManCom
Creates and manages organization’s functional chart to showcase the forecast for manpower complement and to align and identify the accountability matrix for some of the strategic positions
Drives and oversea end-to-end recruitment from sourcing which includes advertising job vacancies in different sources and digital platforms such as social media, recruitment portals and job boards; to on-boarding successful candidates
Conducts paper screening validation and interviews before the endorsement of candidates to the CEO and Chairman
Recruit technical positions within the Supply Chain Industry as an external, and internal requirement within the organization
Employee Orientation with Company Policies and Procedures and introduction of the services under the HR Service Delivery function
Training and Development
Create, and develop the Learning and Development Program for probationary and regular employees
Identification of training that would be given, and are requested for the probationary and regular employees throughout their employment with the organization
Source for competitive training providers, have it approved, communicate and process registration and payments
Performance Management
Communicates regularly with Business Units’ Leads and Heads for the performance of their probationary and regular employees
Identify individual KPIs from employees and align it to Business Unit's KPI- Performance Management Plan (PMP)
Monitor and report employees for 3rd and 5th month evaluation
Prepare the Performance Review Form and forward to Business Unit Lead/Head
Compute the final rating and report results for approval
Communicate result to employees and BU Leads and Heads
Prepare a PSN (Personnel Status Notification Form) to notify employee of his/her regularization
Compensation and Benefits
Benchmark competitive compensations from companies with the same business model
Creates and continuously update Commission, and Incentive Matrix; and Salary Structure
Monitor and process and report recommendation for salary appraisal, and benefits for approval
Oversee remittance of Mandatory Benefits
Provide consulting whenever there are disputes or problems with the mandatory benefits’ process or coordination with the gov’t agencies involved
Time keeping and Payroll
Oversee the timekeeping process and reports
Validate that the information used are correct and are aligned with the Labor Law Standards, like the computation of salaries
Draft, issue and conducts coaching whenever necessary if there are worst cases for habitual tardiness
Employee Relations
Ensures that Organization has quarterly assembly and engagement activities, making sure that employees has a good relationship with their leads and heads
Handles employee relations queries serve as a mediator
Organizational Development
Propose, implement, and manages strategic projects to improve Human Resource aligned with the organizations’ business strategies
Continuously improve organization’s process, tools and materials
HR related Services
Developed the business through creating the process, content, terms, conditions and contracts for Executive Search (Supply Chain Pro Search), Augmentation Service/Managed Service, Website Posting, Global Platform for Professional Registry (GPPR), and Technology Platform for Supply Chain Community
Devise, plan, propose and implement strategies to improve HR related services
Management of the HR Business Unit
Forecast Sales Revenue opportunities and propose strategies to improve the marketing and implementation of services
Conceptualize the marketing content, graphics design and digital strategy approach with the graphics and digital marketing team
Drive the revisions and updates of marketing collaterals of all HR related services
Attend meeting calibration whenever necessary with Clients, to capture expectations and exact requirements
Oversee the Account Executives in-charge with the HR related services ensuring market trend analysis, correct leads from top 1000 companies, meeting appointments, sales collaterals and sales pitch are in place.

Recruitment and Training Coordinator

Anchor Land Holdings, Inc

Makati City

10.2016 - 04.2017

ACHIEVEMENTS
Introduced other recruitment sources, and developed a referral program, since quantitative reports from previous years shows that referral is the most effective recruitment source for their organization
From the utilization of the referral source, quality candidates increased
Improvement of recruitment process and resources
Revision of screening tools and materials for recruitment, training and performance management
Benchmark compensation packages from organization’s competitors, devise a more competitive compensation package and revised the Compensation Matrix for the entire sales team
Creation and update of 201 files and performance appraisal review monitoring
II, Directly reporting to the TCMD- Training and Career Management Department Director
Recruitment
End-to end process of recruitment from sourcing to on-boarding
Organization of job fairs and student related activities to attract quality talents
Monitor manpower compliment and attrition rate
Management of admin tasks for on-boarding with salary benchmark, contract preparation, job offer (with real estate industry set-up), negotiation, RESA (Real Estate Service Act) monitoring and orientation
Pre-training orientation
Training
Endorse successful candidates for training schedules
RESA processing and benefits presentation
Training logistics preparation
Company and RESA orientation.

HR Generalist and Admin Assistant

L. Meyerf Pharma, Inc

Makati City

12.2015 - 09.2016

ACHIEVEMENTS
Conducted an industry and competitor’s benchmark and implemented a salary alignment
Then, created a Salary Bracket for the organization
Identified Key Performance indicators (KPIs) for each position
Revised and update organization’s Job Descriptions
Over-all appraisal for all tenured employees
Revised company policies and created an HR Handbook
Created and developed a motivational training program module and power point presentation
Organized company and team building in Puerto Galera to celebrate 10th year celebration of the company using the same budget allocated from the latest team building which was conducted in Quezon Province
Responsibilities
Directly reporting to the Managing Director
Over-all in-charge of office supervision
Ensures that the organization is complied with all mandatory compliance from government agencies SSS, PHIC, HDMF, Department of Labor and Employment-DOLE, and Occupation Safety and Health Committee-OSHC
Performs general HR functions such as Recruitment, Training and Development, Performance Monitoring, Timekeeping, Payroll, Compensation and Benefits, Employee Relations and Engagement, and Organizational Development
Recruitment
End-to-end recruitment from sourcing which includes advertising job vacancies in different sources and digital platforms like social media, recruitment portals and job boards; to on-boarding successful candidates
Coordinates with psychometric centers for assessments of Managerial and up positions
Creation of job offers and employment contracts
Conducts job offer and salary negotiations
Preparation of each required positions’ job description, compensation package which caters benchmark, computation of salary, background checks, administrative tasks like creation of IDs, email, access, verification of requirements, orientation, introduction to current employees, managers and endorsement of his/her immediate supervisor
Creation and updates of 201 files
Training and Development
Conducts training needs analysis (TNA)
Arrange, and source for training providers, coordinates with registration and payment, ensuring that the trainings are aligned with the TNA results that were approved by the Management
Devised, developed and implemented a training program for the Professional Medical Representatives (PMRs) which we called “Revalida”
Created the criteria and score cards for the panelist to use
Developed a motivational training module and power point presentation for all in-coming new employees and trainees for the Revalida program
Performance Monitoring
Conducts job analysis, validating current tasks of employees are still aligned with their job descriptions and Key Performance Indicators (KPIs)
Assess, update and make sure that the job descriptions are always updated from the tasks of the current and in-coming employees
Record and monitor performance review schedules
Then, prepare the Performance Appraisal Review template for each employee to be discussed and forwarded to the employees’ immediate supervisor and head
Time-keeping
Manage, monitor and validate all types of leaves either approved or not, under-time, official business, tardiness, and over-time
Collect, compute, verify and consolidate the attendance report of time-in, time-out, over-time, leave, official business and daily call reports (DCR)
Consolidate timekeeping and create a summary report for validation of employees, and approval for payroll
Payroll
From the approved timekeeping summary, computes employees’ salaries and have it verified by the company Accountant, then, have it approved by the Managing Director
Once payroll is verified and approved, upload the payroll to an e-portal for pay release
Compensation and Benefits
Act as the authorized signatory for SSS, PHIC, HDMF and BIR reports and all kind of requests
Manage submission of gov’t remittance and all government reports and updates online
Coordinate with all the government agencies for all concerns and transactions
Analyze and suggest improvements for the current benefits
Employee Relations and Engagement
Ensures that all employees have a good relationship with one another through engaging activities like general assembly, kick-off, Christmas party, company outing, team-building and small office activities which includes town hall meetings, and small programs during special days, ex
Valentines, Mother’s Day and Father’s Day etc
Plan and organization all corporate events from sourcing of event’s venue, food, suppliers, program etc
Provides counselling and act as a mediator whenever there are employees quarrelling, non-performing or low on performance, and not in a good mental health state, ex
Stressed, pressured etc
Organizational Development
Analyze, propose and implement developments in the organization
It may be activities or revision of existing policies that will lead the company expanding knowledge and effectiveness of process and people
Analyzes all HR data for quantitative annual report and strategic planning
Propose improvements and strategies for each HR facet and admin
Additional Tasks
Represent HR and Admin Department during ManCom meetings
Takes the minutes of the meeting and send it to ManCom
Prepares and submit all reports requested by the Managing Director
Serve as the immediate head of all delivery man, warehouse and inventory personnel
ADMIN tasks; schedule travel arrangements of clients and employees when in official business trips, and welcome clients from airport; renewal of insurances (Ex
Car Comprehensive Insurance), LTO, registration certificate, business permit, contract of lease etc.; and assess, monitor and assess current stock level in supplies and materials in warehouse, then replenish whenever necessary.

IBM - International Business Machine

Two Evotech Bldg.

Rosa Rosa City

06.2015 - 12.2015

ACHIEVEMENT
Received a certificate for my dedication for work
After five (5) months, offered a specialist position
Responsibilities
Handles a global process in Human Resource Transformation (HRT) which caters talent and recruitment, HR reports, and Manager’s One Removed- MOR conversations online
After a month of good performance, I am elevated to handle a steady state process that covers US policies, employment verification, compensation and benefits, payroll and other facet of HR
Processed, managed and resolved HR requests, disputes and open cases.

Intern

San Miguel Foods Inc

11.2014 - 02.2015

Brgy
Halang Calamba City
Created a database for Recruitment
Organized and sorted the entire 201 and MDA files
Re-stored and sorted SSS files
Compute time-keeping and re-checked payroll computation
Accommodate applicants, gave assessments and results
Receives calls and issue rice stubs
Special Program, of the Students Chipeco Avenue, Brgy
Halang, Calamba City, Laguna
Lead a team with five (5) members to validate and update PESO’s database of Bry
Lamesa and Villa de Calamba Subd.’s unemployed residents
Managed, updated and collated PESO’s database of all Brgy
Lamesa and Villa de Calamba’s unemployed residents
We were able to finish the interview and information update within two (2) months with all the residents of Brgy
Lamesa and Villa de Calamba.

Summary

Overview

Work History

People & Culture Business Partner

Human Resource Lead

Recruitment and Training Coordinator

HR Generalist and Admin Assistant

IBM - International Business Machine

Intern

Education

BACHELOR OF SCIENCE - INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY

Skills

Accomplishments

Certification

Timeline

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