Dekyia Roberts
Augusta
Overview
8
8
years of professional experience
Work History
Lead Client Coordinator
Maxim Healthcare
Augusta, GA
07.2021 - 10.2025
- Coordinated client schedules and appointments, optimizing resource allocation across multiple healthcare teams.
- Managed communication between clients and healthcare providers, ensuring clarity and timely service delivery.
- Oversaw case management activities, ensuring all documentation met regulatory requirements and internal policies.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Streamlined communication channels for improved client coordination and project management.
- Worked closely with account managers to develop customized proposals that met unique client needs & budget constraints.
- Developed effective presentations that clearly communicated project updates, milestones, and outcomes to clients during meetings or conference calls.
- Assisted in contract negotiations by gathering relevant data and presenting options in line with both company objectives & client requirements.
- Increased client retention with personalized follow-up communications.
- Developed comprehensive client reports, providing stakeholders with insights on service usage and satisfaction.
- Facilitated client meetings and presentations, boosting client engagement and understanding of services.
- Enhanced client satisfaction by promptly addressing and resolving inquiries and complaints.
- Streamlined document management for client accounts, ensuring accuracy and accessibility.
- Managed crisis situations with clients, minimizing impact on client satisfaction and company reputation.
- Coordinated with IT to troubleshoot and resolve client technical issues promptly.
- Led development of client portal, improving clients' ability to manage their accounts online.
Surgery Scheduler
Evans Memorial Hospital
Claxton, GA
06.2017 - 06.2021
- Greeted and assisted visitors, ensuring a welcoming environment for all guests.
- Scheduled surgical procedures, coordinating with surgeons and nursing staff to optimize workflow.
- Educated patients on pre-operative instructions, addressing inquiries to improve satisfaction rates.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated daily operating room calendars with accurate appointment schedules.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Helped patients complete necessary medical forms and documentation.
- Maintained accurate records of visitor logs and appointment schedules, enhancing office organization.
- Oversaw supply inventory for reception area, ensuring availability of necessary materials and resources.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Timeline
Lead Client Coordinator
Maxim Healthcare
07.2021 - 10.2025
Surgery Scheduler
Evans Memorial Hospital
06.2017 - 06.2021