Phone Etiquette
Email (Outlook, Gmail, etc)
Video Conferencing (Zoom, Google Meet, Microsoft Teams)
Live Chat Software (Intercom, Drift, etc)
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Slides)
Typing Speed
Basic Troubleshooting (hardware/software)
Active Listening
Clear and Concise Communication
Empathy & Compassion
Strong Phone Etiquette
Excellent Interpersonal Skills
Problem-Solving Skills
Critical Thinking
Decision-Making Skills
Customer-Centric Approach
Proactive Customer Service
Time Management
Stress Management