Deivid Jozh Roces
Naga, Province Of Camarines Sur
Summary
Driven by a goal-oriented approach, I excelled at MNL Kingpin Bicol, enhancing customer satisfaction and retention through expert negotiation and customer service skills. Achieved high accuracy in financial transactions and inventory tracking, demonstrating a blend of meticulous attention to detail and the ability to maintain composure under pressure. Highly motivated
[Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
Work History
Sales Associate
MNL Kingpin Bicol
Diversion, Naga City
12.2023 - 05.2024
- Organized racks and stocks to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Makes sure, customers experienced great satisfaction and good customer service.
Cook, Service Crew, Food Preparation
Machichu Boneless Fried Chicken
Barlin, Naga City
06.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
@Razz Online Cellphone Gadgets
J. Hernandez Avenue, Naga City, Philippines
03.2021 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about the transactions, units and specs of every units, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Alternative Learning System (ALS)
Sta. Cruz, Naga City07.2023
Skills
- Customer Service
- Goal-Oriented
- Client Service
- Store Opening and Closing
- Cleaning techniques
- Inventory Tracking
- Negotiation Tactics
- Shipment Processing
- Customer Assistance
Timeline
Sales Associate
MNL Kingpin Bicol
12.2023 - 05.2024
Cook, Service Crew, Food Preparation
Machichu Boneless Fried Chicken
06.2023 - 08.2023
Sales Associate
@Razz Online Cellphone Gadgets
03.2021 - 04.2022
High School Diploma -
Alternative Learning System (ALS)