Deither Reguyal
Customer Service Professional
Antipolo City, Province Of Rizal
Summary
Customer Service Professional with more than 3 years of experience in a BPO environment supporting a premium airline travel account. Proven expertise in airline reservations, new bookings, rebooking, refunds, and flight schedule change management. Highly proficient in Amadeus GDS, including manual fare calculation and complex ticket issuance. Experienced in handling escalation calls while meeting quality, compliance, and productivity metrics. Strong communication, problem-solving, multitasking, and time management skills with a consistent focus on customer satisfaction and continuous improvement.
Overview
9
9
years of professional experience
Work History
Operations Team Leader
WNS Global Services
Quezon City
07.2022 - 03.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled over 20 escalation calls per day efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Service Crew Member
Chowking
Antipolo City
04.2017 - 06.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering 100% to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor of Education - Mathematics
University of Rizal System
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
- Effective communication
- Emotional understanding
- Technical expertise
- Problem-Solving & Critical Thinking
- Adaptability & Multitasking
- Detail-oriented approach
- Effective time management
Accomplishments
Participated in a one-month Contact Center Operations Training in Hong Kong, focused on customer service best practices, call handling procedures, quality standards, and operational best practices.
Timeline
Operations Team Leader
WNS Global Services
07.2022 - 03.2026
Service Crew Member
Chowking
04.2017 - 06.2017
Bachelor of Education - Mathematics
University of Rizal System
04.2001 -
Character References
ALINEL MUNSAYAC RANDY SACATROPEZ
Team Leader | 09675285329 Senior Ops | 09657057799
.
I hereby certify that the above information are true to the best of my knowledge and belief.