Dee Jay Julagting
Technical Support Technician
Caloocan,Metro Manila
Summary
Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Technician
Najran Armed Forces Hospital
Najran, Saudi Arabia
12.2018 - 02.2022
- Monitored systems in operation and input commands to troubleshoot areas.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Processed over more than 8 support requests weekly for technical assistance on wide range of issues related to Hardware and software
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
Lagro, Quezon City, Philippines 06.2014 - 04.2018
Skills
Desktop support
Maintenance and Repair
Customer service expert
Technical issues analysis
Active Listening
Written Communication
Timeline
Technical Support Technician
Najran Armed Forces Hospital
12.2018 - 02.2022
Bachelor of Science - Information Technology
Our Lady of Fatima University
06.2014 - 04.2018