Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

D. Edison Villanueva

Customer Service Support
Mollymook Beach
D. Edison Villanueva

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
years of professional experience
2
Languages

Work History

Virtual Spotter
Cessnock

Virtual Customer Service Associate
10.2022 - Current

Job overview

  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

TDCX
Manila

Employment Account Specialist
12.2021 - 08.2022

Job overview

  • Provision of an excellent support experience to Project Pay customer/users via email
  • Investigate and research users issue and identity and escalate bugs so they can be resolved as quickly as possible
  • Establish effective working relationships with team members and
  • Project Pay customers/users.

NMC ProVita International Medical Center LLC

Administration Assistant and Document Controller
10.2019 - 10.2020

Job overview

  • Handles all documents for all facilities of NMC Hospital both for long term care and home care
  • Making sure that all documents is updated and well organize
  • Incharge of all meeting date schedule of Quality department of
  • NMC
  • Monthly audit for Quality department documents.

Etisalat UAE

Junior Sales Executive
11.2017 - 09.2019

Job overview

  • Explaining and clarifying needs and requirements as clearly as possible
  • Giving the best and satisfying customer experience.

Business Banking Telephony, Intelenet Global Services

07.2016 - 09.2017

Job overview

  • Answering phone call that deals with banking experince like transferring funds, cheque payment, online banking and termination.

Convergys Philippines

Customer Service Representative
07.2015 - 05.2016

Job overview

  • Answering phone calls that deals with payments and customer service related issue.

Education

Malayan Colleges Laguna

Bachelor of Science from Mechanical Enineering
06.2010 - 05.2016

Colegio de San Juan de Letran

Secondary
06.2016 - 05.2010

Skills

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Accomplishments

  • Heart Saver Jun 2020
  • First aid basics for the first aid emergencies, including how torecognize them, how to call for help, and how to perform lifesavingskills
  • Profile
  • Account Specialist who handles emails of the client for a particularbank in US
  • An experience document controller and admin assistantin a hospital in UAE
  • Experience customer sales executive for 3 years.

Additional Information

  • Achievements , Employee of the month for hitting 100% target for sales (April, May, June, July, August and November). Well trained for accreditation or audit in Quality Department.

Timeline

Virtual Customer Service Associate

Virtual Spotter
10.2022 - Current

Employment Account Specialist

TDCX
12.2021 - 08.2022

Administration Assistant and Document Controller

NMC ProVita International Medical Center LLC
10.2019 - 10.2020

Junior Sales Executive

Etisalat UAE
11.2017 - 09.2019

Business Banking Telephony, Intelenet Global Services
07.2016 - 09.2017

Colegio de San Juan de Letran

Secondary
06.2016 - 05.2010

Customer Service Representative

Convergys Philippines
07.2015 - 05.2016

Malayan Colleges Laguna

Bachelor of Science from Mechanical Enineering
06.2010 - 05.2016
D. Edison VillanuevaCustomer Service Support