D. Edison Villanueva
Muntinlupa City
Summary
Account Manager with experience in managing employer-client relationships and developing new business opportunities. Committed to systematic account management for optimal sales performance. Proven professional with a track record of successfully introducing new products and expanding professional networks. Adept at CRM management and team collaboration, working internationally with clients like Australian start-up, Barclays Bank, and Stripe. Excelled in enhancing customer satisfaction by 95% through meticulous document preparation and efficient account management. Four years of experience as an Administrative Assistant and Junior Sales Executive abroad, with a diverse skill set in both administrative and sales roles. Exceptional language proficiency and ability to streamline operations.
Overview
10
10
years of professional experience
Work History
Account Manager
Brand Synergy
04.2025 - Current
- Analyzed client data and identified opportunities for growth.
- Conducted market research to identify potential new clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Attended trade shows and conferences as a representative of the company.
- Collaborated with the marketing team to develop promotional materials for clients.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Drafted proposals outlining services, costs, and benefits for prospective clients.
Project Manager
Brand Synergy
04.2025 - Current
- Advised other departments on best practices related to managing large-scale projects.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Maintained records of all documents related to each project, including specifications, change orders, and invoices.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and maintained project plans, timelines, and budgets.
- Provided guidance to team members regarding tasks assigned to them.
Virtual Assistant
ZeroCo
09.2023 - 07.2025
- Customer service support via email and chat.
- Managed an average of 70+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
- Utilized CRM software like Gorgias, Shopify, Asana, Cin7, Next3pl, and Auspost management.
- Only member of the offshore team remained onshore.
- Worked under one of Australia's top Customer Experience specialists
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Educated customers on special pricing opportunities and company offerings.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
Virtual Assistant
Talentpop
10.2022 - 05.2023
- Talentpop is a leading Customer Service Management Agency that works with over 500 fast-growing E-Commerce brands to revolutionize their customer service.
- Responded to customer emails with accurate product and service information.
- Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
- Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
- Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.
Account Specialist
Stripe
12.2021 - 08.2022
- Stripe is a payment platform that lets you accept credit cards, debit cards, and popular payment methods around the world—all with a single integration.
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Reviewed and updated account records to ensure accuracy and compliance with legal requirements.
- Resolved 90% of customer inquiries and issues within 24 hours, exceeding the company’s SLA targets.
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2021
- NMC Provita International Medical Centre is the UAE's largest provider of post-acute care and rehabilitation services.
- Manages all documents for all facilities of NMC Hospital, including long-term care and home care.
- Ensures that all documents are up-to-date and well-organized.
- Coordinates all meeting schedules for the Quality department of NMC.
- Performs monthly audits of Quality department documents.
- Handled confidential documents in an organized fashion according to established protocol.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
- Etisalat is a UAE state-owned telecommunications company. It is the 16th largest mobile network operator in the world by number of subscribers.
- Explaining and clarifying needs and requirements as clearly as possible.
- Explaining and clarifying needs and requirements as clearly as possible.
- Created detailed price quotes for clients based on their individual needs.
- Organized and conducted product demonstrations to potential buyers.
- Enhanced client satisfaction with personalized product presentations tailored to their specific needs.
Business Banking Specialist
Barclays
07.2015 - 09.2017
- Barclays is a British universal bank that includes consumer banking, as well as a top-tier, global corporate and investment bank.
- Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
- Increased loan approvals by 20% through effective financial analysis and risk assessment.
- Maintained current knowledge of bank offerings for business clients.
- Monitored small business accounts to determine current product effectiveness.
Education
Bachelor of Science in Mechanical Engineering -
Mapúa Malayan Colleges Laguna
10-2016
Skills
- Banking document preparation
- Online scheduling
- Document preparation
- Data entry
- Calendar management
- CRM management
- Microsoft Office
- Credit assessment
- Team collaboration
- Payment processing
- Customer relationship management
- English Language Proficiency
- Account management
- Market research
- Proposal drafting
- Project management
- Timeline development
- Account analysis
Accomplishments
- Etisalat Employee of the Month for consistently achieving 100% sales target from April to November.
- Well-trained for accreditation or audit in the Quality Department for NMC ProVita Medical Center LLC.
- Cultural awardee for multiple times at Zero Co.
References
References available upon request.
Timeline
Account Manager
Brand Synergy
04.2025 - Current
Project Manager
Brand Synergy
04.2025 - Current
Virtual Assistant
ZeroCo
09.2023 - 07.2025
Virtual Assistant
Talentpop
10.2022 - 05.2023
Account Specialist
Stripe
12.2021 - 08.2022
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2021
Junior Sales Executive
Etisalat UAE
11.2017 - 09.2019
Business Banking Specialist
Barclays
07.2015 - 09.2017
Bachelor of Science in Mechanical Engineering -
Mapúa Malayan Colleges Laguna
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