D. Edison Villanueva
Muntinlupa City
Summary
Dynamic Virtual Assistant with a proven track record at ZeroCo, adept in CRM management and team collaboration. Excelled in enhancing customer satisfaction by 95% through meticulous document preparation and efficient account management. Showcases a blend of exceptional language proficiency and a keen ability to streamline operations.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
ZeroCo
09.2023 - 11.2024
- Processing and reviewing of financial transactions:
Accounts Receivable:
- Reviewing and approving of customer invoices
- Sending out of Customer invoices
- Following up of outstanding customer accounts
Accounts Payable
- Reviewing and approving of supplier invoices
- Reviewing Supplier statements
- Performing payment runs to suppliers
- Sending out remittance advices - Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
- Customer Account Reconciliation
- Customer Service support via email and chat.
Virtual Assistant
Talentpop
10.2022 - 05.2023
- Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
- Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
- Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.
Account Specialist
Stripe
12.2021 - 08.2022
- Utilized CRM software to track account activities, sales opportunities, and client communications.
- Reviewed and updated account records to ensure accuracy and compliance with legal requirements.
- Resolved 90% of customer inquiries and issues within 24 hours, exceeding the company’s SLA targets.
- Recognized security risks to properly handle situations.
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2021
- Manages all documents for all facilities of NMC Hospital, including long-term care and home care.
- Ensures that all documents are up-to-date and well-organized.
- Coordinates all meeting schedules for the Quality department of NMC.
- Performs monthly audits of Quality department documents.
- Handled confidential documents in an organized fashion according to established protocol.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Junior Sales Executive
Etisalat UAE
11.2016 - 09.2019
- Explaining and clarifying needs and requirements as clearly as possible.
- Explaining and clarifying needs and requirements as clearly as possible.
- Created detailed price quotes for clients based on their individual needs.
- Organized and conducted product demonstrations to potential buyers.
- Enhanced client satisfaction with personalized product presentations tailored to their specific needs.
Business Banking Specialist
Barclays
07.2015 - 09.2017
- Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
- Increased loan approvals by 20% through effective financial analysis and risk assessment.
- Maintained current knowledge of bank offerings for business clients.
- Monitored small business accounts to determine current product effectiveness.
Education
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
Secondary -
Colegio de San Juan de Letran-Calamba
Skills
- Language proficiency
- Online scheduling
- Social media updating
- Document preparation
- Team collaboration
- Data entry
- Calendar management
- CRM management
- Microsoft office
Accomplishments
- Employee of the Month for consistently achieving 100% sales target from April to November.
- Well-trained for accreditation or audit in the Quality Department.
- Cultural awardee at Zero Co.
Personal Information
- Date of Birth: 01/18/1994
- Gender: Male
- Marital Status: Single
- Title: Virtual Assistant / Customer Service Support
References
References available upon request.
Timeline
Virtual Assistant
ZeroCo
09.2023 - 11.2024
Virtual Assistant
Talentpop
10.2022 - 05.2023
Account Specialist
Stripe
12.2021 - 08.2022
Administration Assistant and Document Controller
NMC ProVita International Medical Center LLC
10.2019 - 10.2021
Junior Sales Executive
Etisalat UAE
11.2016 - 09.2019
Business Banking Specialist
Barclays
07.2015 - 09.2017
Bachelor of Science in Mechanical Enineering -
Malayan Colleges Laguna
Secondary -
Colegio de San Juan de Letran-Calamba
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