Jenelyn Bilangdal
City of Muntinlupa
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Underwriting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Policy Support Officer II
QBE Insurance
11.2014 - Current
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
- Properly assess completeness of documents received and provide solutions if incomplete
- Performs moderately complex clerical, administrative and general office duties.
- Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Enter data into systems and make updates, or corrections while adhering to the guidelines
Customer Sales Specialist
Stream Global Services Inc.
11.2012 - 04.2013
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Demonstrated strong problem-solving abilities when addressing complex customer issues, resulting in satisfactory resolutions.
- Provided exceptional customer service by actively listening to concerns and offering solutions that met their needs.
- Boosted customer satisfaction by addressing and resolving inquiries in a timely and professional manner.
- Responsible to all customerʼs inquires in regards to opening a new lines, additional lines,
renewing a plan, upgrading, latest mobile phones, mobile plans, internet connections and
also upsell
Customer Service Representative
APAC Customer Services
11.2011 - 10.2012
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisting medical providers on their inquiries regarding patientʼs HMO coverage, gives
patientʼs benefit information as well as claims basic information.
Food Server
Racks Restaurant
11.2008 - 07.2009
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Enhanced customer satisfaction by providing efficient and friendly food service
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
Cashier
Chowking
12.2007 - 06.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsible mainly in order taking, accepts payments, cash register, assisting customers
also handled deliveries, taking orders, prepares all orders for delivery as well as customers
special requests and accepts delivery payments.
Education
Bachelor of Science - Psychology
FAR EASTERN UNIVERSITY
Sampaloc, Manila01-2009
SECONDARY
JOSE PANGANIBAN NATIONAL HIGH SCHOOL
Panganiban, Camarines Norte01-2007
PRIMARY
SOLDIERSʼ HILLS ELEMENTARY SCHOOL
Muntinlupa, Philippines01-2003
Skills
- ADAPTABILITY
- CUSTOMER SERVICE FOCUS
- PROBLEM SOLVING
- DECISON MAKING
- TEAM PLAYER
- ABILITY TO MULTI-TASK
- ANALYTICAL AND RESEARCH SKILLS
Timeline
Policy Support Officer II
QBE Insurance
11.2014 - Current
Customer Sales Specialist
Stream Global Services Inc.
11.2012 - 04.2013
Customer Service Representative
APAC Customer Services
11.2011 - 10.2012
Food Server
Racks Restaurant
11.2008 - 07.2009
Cashier
Chowking
12.2007 - 06.2008
Bachelor of Science - Psychology
FAR EASTERN UNIVERSITY
SECONDARY
JOSE PANGANIBAN NATIONAL HIGH SCHOOL
PRIMARY
SOLDIERSʼ HILLS ELEMENTARY SCHOOL
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