Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Rebollido

Deborah Rebollido

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Healthcare Customer Service Representative

Sagility
09.2022 - 06.2024
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Nurse

Laoag City General Hospital
07.2021 - 07.2022
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

Claims Analyst

Alorica
08.2020 - 03.2021
  • Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Identified key areas not performing well and implemented effective, new processes.
  • Viewed reports regularly to make sure processing was conducted efficiently.

Healthcare Customer Service Representative

Hinduja Global Solutions
08.2019 - 07.2020
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Clinical Nurse

Aventus Medical Care Inc.
08.2017 - 12.2018
  • Handled patient transfers, following safety protocols to prevent injuries.
  • Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
  • Demonstrated knowledge of technical procedures and proper equipment use.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.

Terminal Fee Collector

Civil Aviation Authority Of The Philippines
02.2015 - 08.2017
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Directed day-to-day collections functions.

Customer Service Representative

Concentrix
06.2014 - 11.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Nursing

Northwestern University
Laoag, Province Of Ilocos Norte, Philippines
04.2001 -

High School Diploma -

Northwestern University Laboratory High School
Laoag, Province Of Ilocos Norte, Philippines
04.2001 -

Northwestern University Laboratory Elem School
Laoag, Province Of Ilocos Norte, Philippines
03.2005

Skills

  • Appointment Scheduling
  • Patient confidentiality
  • Data entry proficiency
  • Call center experience
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration
  • HIPAA Compliance

Timeline

Healthcare Customer Service Representative

Sagility
09.2022 - 06.2024

Nurse

Laoag City General Hospital
07.2021 - 07.2022

Claims Analyst

Alorica
08.2020 - 03.2021

Healthcare Customer Service Representative

Hinduja Global Solutions
08.2019 - 07.2020

Clinical Nurse

Aventus Medical Care Inc.
08.2017 - 12.2018

Terminal Fee Collector

Civil Aviation Authority Of The Philippines
02.2015 - 08.2017

Customer Service Representative

Concentrix
06.2014 - 11.2014

Bachelor of Science - Nursing

Northwestern University
04.2001 -

High School Diploma -

Northwestern University Laboratory High School
04.2001 -

Northwestern University Laboratory Elem School

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Deborah Rebollido