DEBIE GRACE ROMERO
12-1660 BATHURST ST. TORONTO ON M5P3K1
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
12
12
years of professional experience
Work History
OWNER
Sdjboss Auto Parts Services
07.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
WAITRESS
MELCO RESORTS INC. (CITY OF DREAMS MEDITERREANAN)
03.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
REGISTRATION STAFF
FORTMED MEDICAL CLINIC
04.2015 - 04.2016
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
SALES AGENT
PRINCE JUN DEVELOPMENT CORPORATION
09.2014 - 03.2015
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of selling condominium.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Contributed to event marketing, sales and brand promotion.
HOTEL CASHIER
WALDORF ASTORIA HOTEL RESORT
08.2013 - 08.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Administration
03-2003
High School Diploma -
03-2002
Skills
- Decision-making
- Cash handling and management
- Customer service excellence
- Verbal and written communication
- Strong multitasking
- Hospitality service expertise
- Time management
Timeline
OWNER - Sdjboss Auto Parts Services
07.2023 - Current
WAITRESS - MELCO RESORTS INC. (CITY OF DREAMS MEDITERREANAN)
03.2023 - 07.2023
REGISTRATION STAFF - FORTMED MEDICAL CLINIC
04.2015 - 04.2016
SALES AGENT - PRINCE JUN DEVELOPMENT CORPORATION
09.2014 - 03.2015
HOTEL CASHIER - WALDORF ASTORIA HOTEL RESORT
08.2013 - 08.2014
ABADA COLLEGE - Bachelor of Science, Business Administration
NABUSLOT NATIONAL HIGH SCHOOL - High School Diploma,
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