DEBBIE ROSE G. LEDESMA
Sales Development Representative/ Customer Service Representative
Tigbauan, Iloilo
Summary
Motivated and results-driven professional with 8 years of experience in customer service and 3 years as an inside sales representative. Throughout my career, I have honed my communication and problem-solving skills, as well as my ability to work well under pressure. I excel in providing exceptional customer service and building strong relationships with clients, which has contributed to my success in both customer service and sales roles. With my expertise in sales, lead generation, and customer support, I am confident in my ability to bring value to any organization.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Global Sales Manager
WorkbetterAI
Burbank, CA
07.2022 - 11.2022
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Conducting outbound prospecting and lead generation through cold calls, emails, and social media
- Qualifying and evaluating leads based on company criteria and target market
- Scheduling meetings and appointments between qualified leads and account executives or sales representatives
- Researching and identifying potential clients and competitors
Online Support Customer Service Representative
Reed Elsevier Shared Services
Mandurriao, Iloilo City
11.2015 - 05.2022
- Responded promptly and professionally to customer inquiries via phone, email and chat
- Provided technical support to customers experiencing issues with online platforms and products
- Managed customer accounts and updated customer information in the company database
- Collaborated with cross-functional teams to troubleshoot technical issues and ensure timely resolution of customer concerns
- Maintained a thorough understanding of the company's products and services to effectively communicate with customers and provide product recommendations
- Achieved and exceeded individual and team performance targets, including customer satisfaction and response time metrics
- Proactively identified areas for improvement in the customer support process and implemented changes to increase efficiency and productivity.
Inside Sales Representative
Avensys Consulting
Singapore
11.2019 - 11.2021
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Conducting research on potential clients and identifying decision makers
- Initiating and conducting outbound calls and emails to generate leads and set appointments for the sales team
- Collaborating with the sales team to ensure a smooth handoff of qualified leads
- Participating in sales training and staying up to date on industry trends and best practices
Customer Service Representative
Alorica (former EGS)
Alabang, Muntinlupa
03.2015 - 08.2015
- Answering customer inquiries: answering customer inquiries regarding dental coverage, benefits, claims, and eligibility.
- Handling customer complaints: resolving customer complaints and issues in a timely and professional manner. This may involve liaising with other departments such as claims and billing.
- Processing claims: processing dental claims and ensuring that they are paid correctly and on time.
- Educating customers: educating customers on their dental benefits and coverage, including explaining deductibles, co-pays, and other terms of their dental plan.
- Updating customer records: updating customer records with accurate and up-to-date information, including changes to coverage and personal information.
Advance Customer Support Representative
SPi Global CRM Inc.
Molo, Iloilo City
04.2013 - 11.2014
- Provided advanced technical support to customers in troubleshooting and resolving issues related to satellite TV service, including billing, equipment, and programming
- Assisted customers in upgrading their service and products, upselling additional packages and features, and promoting new offers and promotions
- Utilized customer service tools and systems to document interactions, update account information, and process payments and credits
- Maintained a high level of customer satisfaction through effective communication, active listening, and empathy
- Consistently met or exceeded performance metrics, including call handle time, first call resolution, and customer survey scores
- Participated in training and coaching sessions to continuously improve product and technical knowledge, customer service skills, and sales techniques.
Sales Associate
Callbox Sales and Marketing Solutions
Molo, Iloilo City
03.2012 - 03.2013
- Conducted outbound calls to generate leads and qualify prospects for the company's products and services
- Managed a database of leads and maintained accurate and up-to-date records
- Communicated with potential customers via phone to provide product information, answer inquiries, and schedule appointments for the sales team
- Collaborated with the sales team to strategize on sales approaches and techniques
- Attended regular training and coaching sessions to improve sales skills and knowledge of company products and services
- Met and exceeded monthly and quarterly sales targets and quotas
- Maintained a positive and professional image of the company to customers and prospects
On the Job Trainee
Marriott Hotel Singapore
Orchard
08.2010 - 02.2011
- Completed an on-the-job training program in hospitality management at the Marriott hotel in Singapore.
- Assisted with various aspects of hotel operations, including front desk services, food and beverage, and events management.
- Gained hands-on experience in providing exceptional customer service to guests from diverse backgrounds and cultures.
- Developed skills in problem-solving, communication, teamwork, and time management through working in a fast-paced and dynamic environment.
- Demonstrated a strong work ethic, positive attitude, and willingness to learn and take on new challenges.
- Received positive feedback and recognition from supervisors and colleagues for performance and contributions to the team.
On the Job Trainee
Iloilo Grand Dame Hotel
Iloilo City
04.2010 - 05.2010
- Completed an on-the-job training program in hospitality management at Iloilo Grand Dame Hotel.
- Assisted with various aspects of hotel operations, including front desk services, food and beverage, and events management.
- Gained hands-on experience in providing exceptional customer service to guests from diverse backgrounds and cultures.
- Developed skills in problem-solving, communication, teamwork, and time management through working in a fast-paced and dynamic environment.
- Demonstrated a strong work ethic, positive attitude, and willingness to learn and take on new challenges.
- Received positive feedback and recognition from supervisors and colleagues for performance and contributions to the team.
Education
Bachelor of Science - Tourism Major in Travel Management
St. Paul Univeristy Iloilo
Iloilo City, Phillipines 06.2009 - 03.2012
Skills
Communication
Timeline
Global Sales Manager
WorkbetterAI
07.2022 - 11.2022
Inside Sales Representative
Avensys Consulting
11.2019 - 11.2021
Online Support Customer Service Representative
Reed Elsevier Shared Services
11.2015 - 05.2022
Customer Service Representative
Alorica (former EGS)
03.2015 - 08.2015
Advance Customer Support Representative
SPi Global CRM Inc.
04.2013 - 11.2014
Sales Associate
Callbox Sales and Marketing Solutions
03.2012 - 03.2013
On the Job Trainee
Marriott Hotel Singapore
08.2010 - 02.2011
On the Job Trainee
Iloilo Grand Dame Hotel
04.2010 - 05.2010
Bachelor of Science - Tourism Major in Travel Management
St. Paul Univeristy Iloilo
06.2009 - 03.2012
Similar Profiles
Sandra Marie BargasSandra Marie Bargas
Assistant Branch Supervisor at Smart Communications IncAssistant Branch Supervisor at Smart Communications Inc
Lucia LamaneroLucia Lamanero
Schools District Supervisor at Department Of EducationSchools District Supervisor at Department Of Education
Orchid LozanoOrchid Lozano
Reliever Physician at University of the Philippines VisayasReliever Physician at University of the Philippines Visayas