Motivated and results-driven professional with 8 years of experience in customer service and 3 years as an inside sales representative. In addition, I bring a comprehensive background as an assistant recruiter, contributing to the hiring process. Throughout my career, I have honed my communication and problem-solving skills, as well as my ability to work well under pressure. I excel in providing exceptional customer service and building strong relationships with clients, which has contributed to my success in both customer service and sales roles. With my expertise in sales, lead generation, customer support, and recent experience as an assistant recruiter, I am confident in my ability to bring substantial value to any organization.
Hi, I’m
DEBBIE ROSE LEDESMA
Tigbauan, Iloilo
Summary
Overview
14
years of professional experience
4
years of post-secondary education
Work History
UMan Recruitment
Recruiter Assistant
10.2023 - Current
Job overview
- Candidate Sourcing: Assist in identifying potential candidates for open positions.
- Resume Screening: Review incoming resumes and applications, evaluating candidates based on basic qualifications.
- Initial Contact: Reach out to candidates to schedule interviews, provide company and position information, and address initial queries.
- Coordination: Aid in scheduling interviews between candidates and hiring managers, manage calendars, send invitations, and ensure everyone is informed.
- Interview Support: Help organize and facilitate both virtual and in-person interviews.
- Data Management: Maintain candidate information, interview outcomes, and recruitment-related data using the ATS system.
- Communication: Correspond with candidates, hiring managers, and team members to relay information and updates.
- Candidate Experience: Ensure a positive candidate experience throughout the recruitment process.
- Administrative Tasks: Assist with various administrative aspects, including background checks and documentation, for a smooth onboarding process.
- Research: Stay informed about industry trends, competitor hiring practices, and recruitment best practices.
- Feedback and Reporting: Collect feedback from candidates and hiring teams post-interview and provide reports on recruitment activities.
- Supporting Diversity and Inclusion: Actively seek out diverse candidates and promote inclusive practices.
IHG Hotels And Resorts
Customer Care Representative
04.2023 - Current
Job overview
- Serve as the primary point of contact for IHG Rewards service concerns, making decisions on point adjustments.
- Act as a central source of marketing information for guests and hotels, ensuring customer satisfaction.
- Provide support in Guest Relations and IHG Rewards areas, handling escalation calls and resolving discrepancies.
- Coordinate with co-partners to address point/mile discrepancies and maintain a customer-focused orientation.
- Perform administrative support duties, including preparing reports, answering inquiries, and composing correspondence.
- Anticipate problems, provide clear information, and ensure timely responses to customer needs.
WorkbetterAI
Global Sales Manager
07.2022 - 11.2022
Job overview
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Conducting outbound prospecting and lead generation through cold calls, emails, and social media
- Qualifying and evaluating leads based on company criteria and target market
- Scheduling meetings and appointments between qualified leads and account executives or sales representatives
Reed Elsevier Shared Services
Online Support Customer Service Representative
11.2015 - 05.2022
Job overview
- Responded promptly and professionally to customer inquiries via phone, email and chat
- Provided technical support to customers experiencing issues with online platforms and products
- Collaborated with cross-functional teams to troubleshoot technical issues and ensure timely resolution of customer concerns
- Maintained a thorough understanding of the company's products and services to effectively communicate with customers and provide product recommendations
- Achieved and exceeded individual and team performance targets, including customer satisfaction and response time metrics
- Proactively identified areas for improvement in the customer support process and implemented changes to increase efficiency and productivity.
Avensys Consulting
Inside Sales Representative
11.2019 - 11.2021
Job overview
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Managed friendly and professional customer interactions
- Conducting research on potential clients and identifying decision makers
- Initiating and conducting outbound calls and emails to generate leads and set appointments for the sales team
- Collaborating with the sales team to ensure a smooth handoff of qualified leads
Alorica (former EGS)
Customer Service Representative
03.2015 - 08.2015
Job overview
- Answering customer inquiries regarding dental coverage, benefits, claims, and eligibility
- Handling customer complaints
- Processing dental claims and ensuring that they are paid correctly and on time
- Educating customers on their dental benefits and coverage, including explaining deductibles, co-pays, and other terms of their dental plan
- Updating customer records with accurate and up-to-date information, including changes to coverage and personal information.
SPi Global CRM Inc.
Advance Customer Support Representative
04.2013 - 11.2014
Job overview
- Provided advanced technical support to customers in troubleshooting and resolving issues related to satellite TV service, including billing, equipment, and programming
- Assisted customers in upgrading their service and products, upselling additional packages and features, and promoting new offers and promotions
- Utilized customer service tools and systems to document interactions, update account information, and process payments and credits
- Maintained a high level of customer satisfaction through effective communication, active listening, and empathy
- Consistently met or exceeded performance metrics, including call handle time, first call resolution, and customer survey scores
- Participated in training and coaching sessions to continuously improve product and technical knowledge, customer service skills, and sales techniques.
Callbox Sales and Marketing Solutions
Sales Associate
03.2012 - 03.2013
Job overview
- Conducted outbound calls to generate leads and qualify prospects for the company's products and services
- Managed a database of leads and maintained accurate and up-to-date records
- Communicated with potential customers via phone to provide product information, answer inquiries, and schedule appointments for the sales team
- Collaborated with the sales team to strategize on sales approaches and techniques
- Attended regular training and coaching sessions to improve sales skills and knowledge of company products and services
- Met and exceeded monthly and quarterly sales targets and quotas
Marriott Hotel Singapore
On the Job Trainee
08.2010 - 02.2011
Job overview
- Completed an on-the-job training program in hospitality management at the Marriott hotel in Singapore
- Assisted with various aspects of hotel operations, including front desk services, food and beverage, and events management
- Gained hands-on experience in providing exceptional customer service to guests from diverse backgrounds and cultures
- Developed skills in problem-solving, communication, teamwork, and time management through working in a fast-paced and dynamic environment
- Demonstrated a strong work ethic, positive attitude, and willingness to learn and take on new challenges
- Received positive feedback and recognition from supervisors and colleagues for performance and contributions to the team.
Iloilo Grand Dame Hotel
On the Job Trainee
04.2010 - 05.2010
Job overview
- Assisted in taking customer orders and providing menu recommendations, ensuring high-quality customer service at all times
- Collaborated with kitchen staff to ensure timely and accurate preparation and delivery of food and drinks
- Maintained cleanliness and organization of dining area, ensuring a pleasant and comfortable experience for guests
- Developed skills in problem-solving, communication, teamwork, and time management through working in a fast-paced and dynamic environment
- Demonstrated a strong work ethic, positive attitude, and willingness to learn and take on new challenges
Education
St. Paul Univeristy IloiloIloilo City, Phillipines
Bachelor of Science from Tourism Major in Travel Management
06.2008 - 03.2012
University Overview
Skills
Communication
Availability
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Recruiter Assistant
UMan Recruitment
10.2023 - Current
Customer Care Representative
IHG Hotels And Resorts
04.2023 - Current
Global Sales Manager
WorkbetterAI
07.2022 - 11.2022
Inside Sales Representative
Avensys Consulting
11.2019 - 11.2021
Online Support Customer Service Representative
Reed Elsevier Shared Services
11.2015 - 05.2022
Customer Service Representative
Alorica (former EGS)
03.2015 - 08.2015
Advance Customer Support Representative
SPi Global CRM Inc.
04.2013 - 11.2014
Sales Associate
Callbox Sales and Marketing Solutions
03.2012 - 03.2013
On the Job Trainee
Marriott Hotel Singapore
08.2010 - 02.2011
On the Job Trainee
Iloilo Grand Dame Hotel
04.2010 - 05.2010
St. Paul Univeristy Iloilo
Bachelor of Science from Tourism Major in Travel Management
06.2008 - 03.2012
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